INEFFICIENCY AT ITS BEST, NOT ACCEPTABLE IRRESPECTIVE........

<p>I called Wonga on 2nd Sept 2016 to check if I still owed anything on the loan I had as it appeared as a judgment on ITC and would like to pay it off coz I had got into financial difficulty and couldn't pay as agreed. I was told that I wasn't owing anything. I then requested a paid up letter confirming. I was first promised to get the letter within 24hours. On Monday 5th having not received the email I called Wonga I was told I will get the letter in 10 minutes. It didn't happen, the ff day I was told it has to be issued by the finance dept, the ff day I was told it has to be issued by Legal dept. To this day I have not received this letter mind you I had asked to pay the outstanding balance and was refused the opportunity. The business opportunity I had landed <span style="font-size: 14px;"> on the 6th has bn offered to someone else because I couldn't produce this letter in time. Until when am I supposed to wait? What kind of service is this? Is your financial or legal department that inefficient? Furthermore the amount on ITC is not the amount written off. 17 days later still no letter....... How long does it take to write one page letter?</span></p>