SF
Shawn F
1 reviews | Active since Feb 2018
02 Nov 2020, 12:05
INCORRECT LISTING ON ITC
As a regular customer of Wonga I'm shocked to find out that I have been listed on ITC for late payments (which occurred during COVID lockdown) and this after I had made the arrangements and informed Wonga that payment will be late due to measure employer had put in place.
I contacted Wonga collection a week ago and they indicated that I must mail customercare and they will attend.
till date NO response at all. No reply at all. And confirmed now on clearscore that it is still reflecting.
To my understanding that NO listing must have taken place during lockdown., is it not? And this is AFTER I had made the arrangements? Maybe I should take this further
I will report this but Wonga, please sort out this mess.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
03 Nov 2020, 08:47Hi Shawn,
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We will feed back to you soonest.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We will feed back to you soonest.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Nov 2020, 08:47
Official
Hi Shawn,
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We will feed back to you soonest.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We will feed back to you soonest.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
05 Nov 2020, 11:10Hi Shawn,
We have escalated your account to all credit bureaus to have your ITC record
updated. We have attatched your credit report to your account and
an urgent update request has been sent to all credit burueas.
All credit bureaus has their own turn around time of 5-30 days
depending on their backlog.
Thank you for your patience.
The Wonga Team.
We have escalated your account to all credit bureaus to have your ITC record
updated. We have attatched your credit report to your account and
an urgent update request has been sent to all credit burueas.
All credit bureaus has their own turn around time of 5-30 days
depending on their backlog.
Thank you for your patience.
The Wonga Team.
Wonga's reply05 Nov 2020, 11:10
Official
Hi Shawn,
We have escalated your account to all credit bureaus to have your ITC record
updated. We have attatched your credit report to your account and
an urgent update request has been sent to all credit burueas.
All credit bureaus has their own turn around time of 5-30 days
depending on their backlog.
Thank you for your patience.
The Wonga Team.
We have escalated your account to all credit bureaus to have your ITC record
updated. We have attatched your credit report to your account and
an urgent update request has been sent to all credit burueas.
All credit bureaus has their own turn around time of 5-30 days
depending on their backlog.
Thank you for your patience.
The Wonga Team.
SF
Shawn F's updateReviewer Update
05 Nov 2020, 13:33Good day
Thank you for the reply and actions taken, but it still does not answer the question on WHY it was listed as "missed payments" when it was paid?
Now a waiting game needs to pass to see if actions was taken or not
Thank you for the reply and actions taken, but it still does not answer the question on WHY it was listed as "missed payments" when it was paid?
Now a waiting game needs to pass to see if actions was taken or not
SF
Shawn F's update05 Nov 2020, 13:33
Reviewer Update
Good day
Thank you for the reply and actions taken, but it still does not answer the question on WHY it was listed as "missed payments" when it was paid?
Now a waiting game needs to pass to see if actions was taken or not
Thank you for the reply and actions taken, but it still does not answer the question on WHY it was listed as "missed payments" when it was paid?
Now a waiting game needs to pass to see if actions was taken or not
Wonga's replyOfficial
05 Nov 2020, 13:53Hi Shawn,
The updates are out of our control as the credit bureaus manages all updates.
We have however marked your Query as Urgent and awaiting a response from the
credit bureaus. We have escalated your account to the relevant department
to investigate what transpired on your account.
Kind Regards
The Wonga Team.
The updates are out of our control as the credit bureaus manages all updates.
We have however marked your Query as Urgent and awaiting a response from the
credit bureaus. We have escalated your account to the relevant department
to investigate what transpired on your account.
Kind Regards
The Wonga Team.
Wonga's reply05 Nov 2020, 13:53
Official
Hi Shawn,
The updates are out of our control as the credit bureaus manages all updates.
We have however marked your Query as Urgent and awaiting a response from the
credit bureaus. We have escalated your account to the relevant department
to investigate what transpired on your account.
Kind Regards
The Wonga Team.
The updates are out of our control as the credit bureaus manages all updates.
We have however marked your Query as Urgent and awaiting a response from the
credit bureaus. We have escalated your account to the relevant department
to investigate what transpired on your account.
Kind Regards
The Wonga Team.
SF
Shawn F's updateReviewer Update
01 Dec 2020, 12:34WELL DONE WONGA.
You got the payments. Even though it was not on the date indicated on system but later and after all the trouble I went through to inform of the salary date changes and which was out of my hands, I still listed as missed payments. WELL DONE.
How long will this take to resolve? 3 years (timeframe it reflects on credit report)?
Please those reading this and find themselves in the same struggle to please place a comment. Maybe we all need to stand together and take action. The days that we as consumers are FALSELY abused is of the past
You got the payments. Even though it was not on the date indicated on system but later and after all the trouble I went through to inform of the salary date changes and which was out of my hands, I still listed as missed payments. WELL DONE.
How long will this take to resolve? 3 years (timeframe it reflects on credit report)?
Please those reading this and find themselves in the same struggle to please place a comment. Maybe we all need to stand together and take action. The days that we as consumers are FALSELY abused is of the past
SF
Shawn F's update01 Dec 2020, 12:34
Reviewer Update
WELL DONE WONGA.
You got the payments. Even though it was not on the date indicated on system but later and after all the trouble I went through to inform of the salary date changes and which was out of my hands, I still listed as missed payments. WELL DONE.
How long will this take to resolve? 3 years (timeframe it reflects on credit report)?
Please those reading this and find themselves in the same struggle to please place a comment. Maybe we all need to stand together and take action. The days that we as consumers are FALSELY abused is of the past
You got the payments. Even though it was not on the date indicated on system but later and after all the trouble I went through to inform of the salary date changes and which was out of my hands, I still listed as missed payments. WELL DONE.
How long will this take to resolve? 3 years (timeframe it reflects on credit report)?
Please those reading this and find themselves in the same struggle to please place a comment. Maybe we all need to stand together and take action. The days that we as consumers are FALSELY abused is of the past