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Tshilidzi R

1 reviews | Active since May 2015

27 Feb 2023, 15:07

Incorrect Listing

I discovered a listing on my name on the credit bureau which is incorrect, I called to log a complaint and have not even received a reference number after being promised I will received it via email, needless to say the listing is still there. Today is day 4 with no feedback.

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Replies (4)
Wonga
Wonga's reply28 Feb 2023, 07:12
Official
Hi Tshilidzi,

 We sincerely apologize for the inconvenience caused. 

 Please copy of your full credit report and we'll escalate your account has a matter of urgency.

 We can confirm that Clear Score is not a credit bureau,

 please forward a copy of your credit report from either Transunion, Experian, XDS or Compuscan.

 Once again, we're so sorry for the inconvenience caused.

 Thank you for your patience.

 The Wonga Team. 
Wonga
Wonga's reply28 Feb 2023, 07:55
Official
Hi Tshilidzi, 

Thank you for your response. 

Unfortunately, we are unable to open the attached document.

Please forward your credit report to customercare @ wonga.co.za.

Kind regards, 

The Wonga Team. 
Wonga
Wonga's reply28 Feb 2023, 16:13
Official
Hi Tshilidzi, 

We sincerely apologize for the inconvenience caused. 

We can confirm that once your loan has been settled, 

the system automatically sends an update to all credit bureaus to have your ITC profile updated. 

We require you to send us a copy of your credit report to re-send your request to have your profile updated. 

We unfortunately cannot use a credit report from Clear score as the information is not accurate. 

Kind Regards, 
The Wonga Team.
Wonga
Wonga's reply01 Mar 2023, 15:23
Official
Hi Tshilidzi, 

As per our telephonic conversation, 

we can confirm that we have not received your credit report. 

Once the credit report has been sent, 

we will further liaise with you via our email platform.

 Kind Regards, 
The Wonga Team.