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pM
phezile M

1 reviews | Active since Nov 2016

24 Mar 2021, 10:07

incorrect handed over

i regret taking loans from wonga now they haunting me,i settled a loan with SSDA then asked for a paid up letter and it was provided to me until this month where i recieve numerious emails that i reversed the 3089 that i paid on the 28/12/2020 via eft ,i send wonga my 3 months bank statement from the date of payment to show them i never reversed any money at tyme bank since i made a payment but still everydai get same emails ,which means i must pay the same amount 2 times after i send a positive review on google about them they had let me down ,i dnt know how on earth can you revrsed an eft after so many months please whoever whihc is dealing with this check my emails and rectify this with ssda as now my life is a night mare

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Replies (11)
Wonga
Wonga's reply24 Mar 2021, 11:25
Official
Hi  Phezile, 

We humbly apologize for any inconvenience caused.

We have reviewed your account and can confirm that our finance team 

has emailed you an updated detailed statement of account reflecting 

all the debits, credits and reversals that transacted on your account.

We can confirm that a paid up letter that was emailed was for your most recent loan 

account number  ***. 

The overdue account is for your previous loan account number  ***.

Your most recent loan was submitted on the 12/12/2019 and your previous loan was 

settled and then reversed on the 28/12/2020.

We have now escalated your account to our Collections team to 

further investigate what could have transpired on your account.

Please also do refer to your bank if they can investigate who might 

have charged back the payment that was made.

Thank you for your patience.

The Wonga Team.



pM
phezile M's update24 Mar 2021, 12:09
Reviewer Update
no i know about the other loan it was handed over to vvm ,the one for ssda was paid and you never send me any statement but an email claiming that i ahve reversed the payment i send you the bank statement and done eft how can the reversed being done you trying to get money for the second time ,that loan was paid and ypiu provided me with a paid up lette r why all of the sudden you coming up with stories
pM
phezile M's update24 Mar 2021, 12:09
Reviewer Update
i ahev also forwaded you the paid up letter you sent me on the 21st of january for the same loan
pM
phezile M's update24 Mar 2021, 12:10
Reviewer Update
please fix this my bank statement should show you when i have reversed the money send me that statement you saying your account department sent it
pM
phezile M's update24 Mar 2021, 12:19
Reviewer Update
the first arrangement was done and i reversed the money through capitec the later on they gave me a new discount of 40% of which i settled on the 28/12/2020 check your rescords the reversal which you talking about was done in september or october last year of ehich iv settled the loan with eft in december thats when you send me a paid up letter for the loan Loan *** you sent me a paid up letter on the 21st of january
pM
phezile M's update24 Mar 2021, 12:24
Reviewer Update
check my recent email for the paid up letter you forwaded me in january for the same Loan *** meainig you handing over same account 2 times????********
pM
phezile M's update24 Mar 2021, 12:26
Reviewer Update
how can a bank reversed the money when you say i must enquire with tyme bank but i never reversed or recieve any money from them and i have forwaded you my bank statement for december to february no money reversed you are ******
pM
phezile M's update24 Mar 2021, 12:28
Reviewer Update
Hi Phezile


Thanks for getting in touch with us.

We apologise for the length of time it's taken to get back to you . Upon investigation, it appears that your query has now been resolved. if this is not the case, simply reply to this email and we will investigate for you

If your query has in fact been resolved, you can ignore this email.

Kind regards Wonga Customer Care ***www.wonga.co.za
you guys you really confused honestly
pM
phezile M's update25 Mar 2021, 09:18
Reviewer Update
i just check my emails erly in january you confirm that the funds were recieved you waiting for ssda to confirm they gave me discount as i was owing 5000 i must wait 21 days to make sure that i ddnt disoute the payment indeed after 21 days you send me a paid up letter since i ddnt reverse why after 2 months you claiming that i reversed the funds on th 28/12/2020 but the paid up letter was sent to me on the 21st ??surely you ******** you want me to pay double i phoned my bank and they confirm the money was successfully paid and there was no reversal or dispute or system error please investigate before you jump to harrass me ,you were never going to send me a paid up letter and after iv reversed the funds same day
Wonga
Wonga's reply25 Mar 2021, 09:39
Official
Hi Phezile, 

Please email us your Capitec bank statement ending with *  5405  *.

The reversal was not done from a Tymebank account as our requirements

are,  you need to bank with one of the 5 capital banks within South Africa.

Please email us your Capitec Bank statement dated from 1st of December 2020

to the 31st of January 2021.

Once we receive the correct documents, will we escalate your account to 

our Collections Manager to investigate.

Thank you for your patience.

The Wonga Team.
pM
phezile M's update25 Mar 2021, 10:36
Reviewer Update
you Wonga youre definately a joker because how can i pay the account with eft from tyme bank them money gopt reversed to capitec??anyway iv forwade you both statement hope the world will see how incompetenct wonga is trying to get money twice from me ..............