Incorrect credit status

Incorrect credit status Wonga is ***********...

On my 27th November i received a call from the Nimble (wonga collections company) regarding a loan I took in December 2022 and settled using the settlement figure from their online platform and paid in full the same day (1 March 2023) using their online EFT payment.

Funny enough I was able to take 2 other loans with no issues. Suddenly in October when I try make a settlement it says my profile has been locked due to payment behaviour. When i call to enquire the consultant says they cant see any missed payment and i requested the settlement.

In November i receive a call from Nimble stating I have an outstanding loan, i then enquired and the call center agent says they cant see any issue and will investigate.

I never received any feedback from them to date.

The past week i have been calling and requesting assistance and im sent from pillar to post.

Today I called 3 times and my final call was taken by Thando call center consultant who then informed me, my claim has been escalated to the collections manager (Melanie Bique, mind you who was on line (M/S teams) at the time of my call to her) to send the paid up letter by 17:30 at the latest as she is working overtime.

Till now i have not received any communication from them nor a paid up letter.

What frustrates me is that i have been flagged on transunion due to an unpaid debt. Secondly my vehicle finance was been declined due to this flag and i did express my importance of resolving this, but it seems like Melanie Bique and her collections team don't care much of resolving their mess.