1 reviews | Active since Jul 2014
*********** Finance department
I have never had a problem with making payments with my account before. I have submitted my proof of payment atleast minimum three times and no one can assist me with a updated statement to settle my account the end of this month.
I have called countless times and the same thing is said that I need to send it again. I have never been so frustrated as I am now just for a statement.
I have emailed so many times and wait 3 days minimum just to receive a old statement of July cause the idiot on the other side of email refuses to go the extra mile and just read the damn email with the PROOF OF PAYMENT attached.
I really want this sorted and just a updated statement!!! How difficult can this be?????
They have given me no choice but to lay a complaint on here
We humbly apologize for any inconvenience caused.
We will investigate why your query has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate why your query has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused
Please be advised we have investigated your query and it appears the incorrect reference number was used when payment was made, we have escalated this matter to our finance team in order to have the August payment allocated to your account.
Kindly be informed once the payment is allocated only then will we be able to forward an updated statement of account to you.
Kindly allow 72 hours to lapse.
I hope you find the above in order
The Wonga Team.
We humbly apologize for any inconvenience caused
Please be advised we have investigated your query and it appears the incorrect reference number was used when payment was made, we have escalated this matter to our finance team in order to have the August payment allocated to your account.
Kindly be informed once the payment is allocated only then will we be able to forward an updated statement of account to you.
Kindly allow 72 hours to lapse.
I hope you find the above in order
The Wonga Team.