TZ
Thulisa Z
1 reviews | Active since Apr 2015
05 May 2015, 13:08
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i CANNOT believe the drama i have been through with these RUDE agents that work for Wonga Call centre<br> <br> From last week thursday up till today, i have been phoning asking for A SETTLEMENT letter so i can settle the account, it seems that no-one knows how to draw up this letter even though i have a copy of an older one sent to me last year september. <br> <br> They have dropped the line on me more than 4 times, placed me on hold for 10 minutes only to end the call thereafter, SHOUTED at me to CALL OUT MY ID NUMBER when i have asked for a supervisor. <br> <br> To the point where i spoke to a supervisor yesterday and guess what my query still has not been resolved, <br> <br> It will take a miracle to get assistance from this place so i suggest you stay far away and use other money lenders over Wonga.. COMPLETELY PATHETIC!!!
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Wonga's replyOfficial
13 Jun 2016, 13:32Hi Thulisa
We are so, so sorry that you had to go through that. This is not the Wonga way.
We hope that you will give us another opportunity to show you, how much we have developed in terms of providing a fantastic service to our valued Customers.
Thank you
The Wonga Team
Best regards,
Wonga's reply13 Jun 2016, 13:32
Official
Hi Thulisa
We are so, so sorry that you had to go through that. This is not the Wonga way.
We hope that you will give us another opportunity to show you, how much we have developed in terms of providing a fantastic service to our valued Customers.
Thank you
The Wonga Team
Best regards,