JP
Jeffrey P
1 reviews | Active since Sept 2019
05 Dec 2019, 16:24
Impatient by the slow service
Good day I have been requesting a settlement qoute for my loan with Wonga since 12pm today, I followed up with customer care how long I have to wait they said approximately 2 hours it now 4 and a half hours still no assist.Please get back to me this is urgent.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
06 Dec 2019, 12:07Hi Jeffrey,
We're sorry to hear that you haven't received the settlement quote as requested.
This is definitely not the Wonga-way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry to hear that you haven't received the settlement quote as requested.
This is definitely not the Wonga-way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's reply06 Dec 2019, 12:07
Official
Hi Jeffrey,
We're sorry to hear that you haven't received the settlement quote as requested.
This is definitely not the Wonga-way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry to hear that you haven't received the settlement quote as requested.
This is definitely not the Wonga-way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's replyOfficial
09 Dec 2019, 11:05Hi Jeffrey,
We have still not received your information.
Your complaint resolution is important to us.
Kindly send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We have still not received your information.
Your complaint resolution is important to us.
Kindly send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's reply09 Dec 2019, 11:05
Official
Hi Jeffrey,
We have still not received your information.
Your complaint resolution is important to us.
Kindly send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We have still not received your information.
Your complaint resolution is important to us.
Kindly send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
JP
Jeffrey P's updateReviewer Update
09 Dec 2019, 12:56Good day Wonga
Thank you I have received the settlement letter after I phoned in on friday
Thank you I have received the settlement letter after I phoned in on friday
JP
Jeffrey P's update09 Dec 2019, 12:56
Reviewer Update
Good day Wonga
Thank you I have received the settlement letter after I phoned in on friday
Thank you I have received the settlement letter after I phoned in on friday
Wonga's replyOfficial
09 Dec 2019, 13:04We're thrilled that you were assisted with the settlement letter and that your complaint has been resolved.
We hope you have a great day further.
We hope you have a great day further.
Wonga's reply09 Dec 2019, 13:04
Official
We're thrilled that you were assisted with the settlement letter and that your complaint has been resolved.
We hope you have a great day further.
We hope you have a great day further.