RM
Ruwaida M
1 reviews | Active since Jan 2019
28 Jan 2019, 12:10
Immediate payment NOT so immediate
I made an immediate payment but it still shows i owe and im unable to apply for another urgent loan.i was told to forwad proof of payment which i have but still it shows im owing.i thought an immediate payment would clear the account "immdiately" and not take 3days. Thats dissapointing. Please update the app and show latest statements.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
28 Jan 2019, 13:01Hi Ruwaida,
We're sorry to hear that your payment has not been updated after settling your loan.
Please send us a private message with your ID number and contact details.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your payment has not been updated after settling your loan.
Please send us a private message with your ID number and contact details.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can resolve your complaint.
Thank You
The Wonga Team
Best regards,
Wonga's reply28 Jan 2019, 13:01
Official
Hi Ruwaida,
We're sorry to hear that your payment has not been updated after settling your loan.
Please send us a private message with your ID number and contact details.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your payment has not been updated after settling your loan.
Please send us a private message with your ID number and contact details.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can resolve your complaint.
Thank You
The Wonga Team
Best regards,
RM
Ruwaida M's updateReviewer Update
28 Jan 2019, 13:11cell is ***
Id ***
RM
Ruwaida M's update28 Jan 2019, 13:11
Reviewer Update
cell is ***
Id ***
Wonga's replyOfficial
28 Jan 2019, 13:21Thank You. Sonja from our Customer Resolutions team will contact you immediately.
Best regards,
Wonga's reply28 Jan 2019, 13:21
Official
Thank You. Sonja from our Customer Resolutions team will contact you immediately.
Best regards,
RM
Ruwaida M's updateReviewer Update
28 Jan 2019, 13:30Thanks Sonja.Appreciate the help and feedback. Still love dealing with Wonga.Look forward to dealing with you in the future.
RM
Ruwaida M's update28 Jan 2019, 13:30
Reviewer Update
Thanks Sonja.Appreciate the help and feedback. Still love dealing with Wonga.Look forward to dealing with you in the future.
Wonga's replyOfficial
28 Jan 2019, 13:34Thank you for chatting to Sonja.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,
Wonga's reply28 Jan 2019, 13:34
Official
Thank you for chatting to Sonja.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,