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Charlot N

1 reviews | Active since Dec 2023

15 Oct 2025, 13:06

I’m extremely disappointed with Wonga’s customer service and handling of my credit profile. Despite having settled my previous loan with them months ago, I’ve recently discovered that four loan accounts are still listed as active on my credit report and w

Frustrating Experience with Wonga – No Resolution after countless emails and phone calls they tell me that the issue will be resolved within 72 hours and yet no resolution

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Replies (3)
Wonga
Wonga's reply15 Oct 2025, 14:09
Official
Hi Charlot,

 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
 Please note that we require a valid credit report from a registered bureau (Transunion, Experian, XDS) in order to assist further.
 
We unfortunately could not accept the received screenshot.
  
 Thanks
 The Wonga Team. 
CN
Charlot N's update15 Oct 2025, 16:41
Reviewer Update
Please check the email sent on the 13th of October at 22:52 I attached my credit report I obtained from Experian.

And the response I received was automated.

Worse part is that I did indicate on the email that I didn’t initiate those loans appearing on my credit profile as I only had one loan account which was closed. The 4 loan accounts appeared out of nowhere.
Wonga
Wonga's reply16 Oct 2025, 14:30
Official
Hi Charlot,

Thank-you for your patience while we resolved your enquiry.

Please refer to our detailed response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,
The Wonga Team