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Theresa H

1 reviews | Active since Dec 2024

25 Aug 2025, 08:30

I want to settle the remaining balance today

I would like to get assistance cz I'm calling and I wrote an email no response I want to pay off the remaining balance and apply for a new loan so I can't do that because it says I have scheduled debit order in process please help me it's urgent I've been emailing with no response I'm not happy at

0
Replies (3)
Wonga
Wonga's reply25 Aug 2025, 08:46
Official
Hi Theresa 

Thanks for your review 
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

To avoid double repayments, we pause all manual payment options when your monthly debit order is submitted to the banks. 
Your debit order has successfully collected today and therefore the option to settle your loan is now available on our website again.

Please login and go to the MyLoan page to make an early settlement.

Thanks 
The Wonga Team 

TH
Theresa H's update25 Aug 2025, 08:54
Reviewer Update
It says "instant repayment is unavailable at this time as you have scheduled debit order in process "
Please help I wanna settle this amount today
Wonga
Wonga's reply25 Aug 2025, 15:44
Official
Hi Theresa 

We believe that the instant payment option was made available to you
Your previous loan has been settled, and you have successfully app**** for a new loan.

Thanks 
The Wonga Team