I WANT MY REFUND

Item: Wonga
Rating: 1
Author: Nokulunga D

Trying to get Wonga to respond to emails and calls is impossible. I paid my loan early in full and sent them a proof of payment, but they still debited money from my back account afterwards. I have sent them countless emails with my proof of payment and wanting my refund but no one responds to me. Really bad service

Helpful (0)

Replies (1)

Wonga's replyOfficial

20 Apr 2022, 10:13

Hi Nokulunga,

We humbly apologize for any inconvenience caused.

Our customer care team is currently experiencing a backlog with our email

but they have confirmed that they've received your proof of payment.

We have escalated your query to the finance team

and we can confirm that the refund will reflect in your account

within 24-48 working hours.

Thank your for your patience.

The Wonga Team.

Wonga's reply20 Apr 2022, 10:13

Official