TM
Thembinkosi M

1 reviews | Active since Sept 2019

20 Jul 2025, 10:19

I WANT MY MONEY BACK

Wonga is such a frustrating company to deal with, if the was a zero rating this is what you guys deserve. why you guy's handed my account to Nimble's and then turn around and debit my account and Nimble's also debits account today as well, so two debit orders went off my account but it was only Nimble's who was suppose to debit my account for the amount of R907 then close the account, then Wonga comes and debit as well the amount of R918.08. Nimble's was suppose to debit R799 last month but didn't then came added interest now they took R906. Can I please have a refund of the amount you took for R918.08 Wonga is just a bad company the way you guy operator it's just BAD can I have my refund and close this account as I have finished paying you loan and I don't think I will be using your services in future it was my first and last time. But the stress that your company has brought it's just too much. CAPFIN IS 100% BETTER THAN YOU GUYS YOUR SYSTEM AND SERVICE SUCKS BIG TIME NO MORE YOU COULD LEARN A THING OR TWO FROM CAPFIN, MY CELLPHONE NUMBER IS *** ID NO: ***. I know getting my money we be a struggle just like before it will be a back and forth nonsense again.

0
Replies (4)
Wonga
Wonga's reply21 Jul 2025, 09:00
Official
 Hi Thembinkosi ,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused. 
The ID number on our systems does not correspond with the details you have provided 

Please send us a private message confirming your SA ID, you Name, Surname and the email address registered with us, so we may assist further 


Thanks
The Wonga Team 
Wonga
Wonga's reply21 Jul 2025, 16:21
Official
Thank-you for confirming your details, Thando

We have sent a refund of R801.81 to the banks for processing.
The funds should reflect in your bank account in the next 24 Hours 

We hope this helps to resolve your complaint 

Thanks 
The Wonga Team 

TM
Thembinkosi M's update22 Jul 2025, 14:53
Reviewer Update
Hi there refund is still not reflecting on my account
Wonga
Wonga's reply23 Jul 2025, 10:12
Official
Hi Thando 

Our records show that your refund was processed successfully.
If you still have not received your refund, please send us a copy of your bank statement showing all transactions so we may investigate further.

Kind Regards 
The Wonga Team