I still cannot see the money i paid your company

I received an email from your company saying you received and allocated my payment i made to you. Hi Cherilee,

Thanks for your email.

We can confirm that your manual payment of R2442.49

has updated and is reflecting on your Wonga account.

On the 2nd of August you re-app**** for a new loan that is

currently active on your name.

can i have a paid up letter sent to me via email because no where on my account can i see the payment was allocated ,according to what i see ,i owe wonga two loans which is not the case . please have the paid up letter sent to me via email ,thank you