TM
Tshenolo M
1 reviews | Active since May 2022
27 Mar 2026, 17:34
I paid my loan manua...
I paid my loan manually then later debit order went through while i even got the email confirming my loan is settled and closed, i have been struggling the whole day to get hold of customer care, i am so angry and sad
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Wonga's replyOfficial
30 Mar 2026, 09:29 Hi Tshenolo,
We apologise for the delayed response, and you are correct that a collection was processed after your manual payment.
This occurred because your contractual arrangement date was the following day, and payments are processed based on this agreed schedule.
To avoid this in future, we advise customers not to make manual payments 3–5 days before their arrangement date, as this is when collection instructions are sent to the bank.
We have processed your refund, and the funds should reflect in your account within the next hour or two.
Kind regards,
The Wonga Team
We apologise for the delayed response, and you are correct that a collection was processed after your manual payment.
This occurred because your contractual arrangement date was the following day, and payments are processed based on this agreed schedule.
To avoid this in future, we advise customers not to make manual payments 3–5 days before their arrangement date, as this is when collection instructions are sent to the bank.
We have processed your refund, and the funds should reflect in your account within the next hour or two.
Kind regards,
The Wonga Team
Wonga's reply30 Mar 2026, 09:29
Official
Hi Tshenolo,
We apologise for the delayed response, and you are correct that a collection was processed after your manual payment.
This occurred because your contractual arrangement date was the following day, and payments are processed based on this agreed schedule.
To avoid this in future, we advise customers not to make manual payments 3–5 days before their arrangement date, as this is when collection instructions are sent to the bank.
We have processed your refund, and the funds should reflect in your account within the next hour or two.
Kind regards,
The Wonga Team
We apologise for the delayed response, and you are correct that a collection was processed after your manual payment.
This occurred because your contractual arrangement date was the following day, and payments are processed based on this agreed schedule.
To avoid this in future, we advise customers not to make manual payments 3–5 days before their arrangement date, as this is when collection instructions are sent to the bank.
We have processed your refund, and the funds should reflect in your account within the next hour or two.
Kind regards,
The Wonga Team