MR
Mollly R
1 reviews | Active since Oct 2016
25 Sept 2019, 13:12
I made a payment to clear my loan bit stil shows outstanding
I made a paymemt to clear my loan , but to date it still shows that i owe them. I have been sending through proof of payment via email and i was told it wil be escalated and sorted out but stil nothing has changed.
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Replies (2)0
Replies (2)
Wonga's replyOfficial
25 Sept 2019, 14:30Hi Molly,
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
Wonga's reply25 Sept 2019, 14:30
Official
Hi Molly,
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
Wonga's replyOfficial
25 Sept 2019, 14:44Thank you for chatting to Sonja.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Wonga's reply25 Sept 2019, 14:44
Official
Thank you for chatting to Sonja.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.