ZN
Zanele N
1 reviews | Active since Jan 2023
26 Apr 2023, 01:21
I died by the double debit!!!
By far the worst experience I set up a direct debit to settle the full amount, the payment just went off and a second payment went off again I nearly collapsed as I am typing my heart is racing literally WONGA took 5913.00 mind you I have have other debit orders that will bounce my life cover my medical Aid like *** please respond to my emails please do a reversal like this cant be happening why take an installment amount when you clearly see that i have approved the mandate for the Direct debit of the full amount to go off ????
Helpful (0)
Replies (21)0
Replies (21)
Wonga's replyOfficial
26 Apr 2023, 07:07Hi Zanele,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Apr 2023, 07:07
Official
Hi Zanele,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
26 Apr 2023, 15:59Hi Zanele,
Thank you for your response.
We humbly apologize for any inconvenience.
We can confirm that we have escalated your account to our Collections team to review what transpired on your account.
They will investigate if a repayment plan was set up and why the full amount was debited.
We will contact you as soon as you receive feedback from our collections team.
Once again, we're so sorry for the inconvenience caused.
Kind Regards,
The Wonga Team.
Thank you for your response.
We humbly apologize for any inconvenience.
We can confirm that we have escalated your account to our Collections team to review what transpired on your account.
They will investigate if a repayment plan was set up and why the full amount was debited.
We will contact you as soon as you receive feedback from our collections team.
Once again, we're so sorry for the inconvenience caused.
Kind Regards,
The Wonga Team.
Wonga's reply26 Apr 2023, 15:59
Official
Hi Zanele,
Thank you for your response.
We humbly apologize for any inconvenience.
We can confirm that we have escalated your account to our Collections team to review what transpired on your account.
They will investigate if a repayment plan was set up and why the full amount was debited.
We will contact you as soon as you receive feedback from our collections team.
Once again, we're so sorry for the inconvenience caused.
Kind Regards,
The Wonga Team.
Thank you for your response.
We humbly apologize for any inconvenience.
We can confirm that we have escalated your account to our Collections team to review what transpired on your account.
They will investigate if a repayment plan was set up and why the full amount was debited.
We will contact you as soon as you receive feedback from our collections team.
Once again, we're so sorry for the inconvenience caused.
Kind Regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
26 Apr 2023, 16:49I wish it was as easy as saying sorry.
I really need this sorted out my debit orders are bouncing mind you I suffer from depression and anxiety and this by far has been a bad experience.
I really need this sorted out my debit orders are bouncing mind you I suffer from depression and anxiety and this by far has been a bad experience.
ZN
Zanele N's update26 Apr 2023, 16:49
Reviewer Update
I wish it was as easy as saying sorry.
I really need this sorted out my debit orders are bouncing mind you I suffer from depression and anxiety and this by far has been a bad experience.
I really need this sorted out my debit orders are bouncing mind you I suffer from depression and anxiety and this by far has been a bad experience.
Wonga's replyOfficial
27 Apr 2023, 08:48Hi Zanele,
We have reviewed what has transpired on your account and can confirm
that we have only received one payment, which has already been allocated.
Could you kindly forward a copy of your bank statement in order for your account
to be escalated to our finance team for the second payment to be allocated and the account to be updated.
Once both payments are reflecting, we will gladly assist you with a refund.
Please forward your bank statement to ***.
Thank you for your patience.
The Wonga Team.
We have reviewed what has transpired on your account and can confirm
that we have only received one payment, which has already been allocated.
Could you kindly forward a copy of your bank statement in order for your account
to be escalated to our finance team for the second payment to be allocated and the account to be updated.
Once both payments are reflecting, we will gladly assist you with a refund.
Please forward your bank statement to ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 Apr 2023, 08:48
Official
Hi Zanele,
We have reviewed what has transpired on your account and can confirm
that we have only received one payment, which has already been allocated.
Could you kindly forward a copy of your bank statement in order for your account
to be escalated to our finance team for the second payment to be allocated and the account to be updated.
Once both payments are reflecting, we will gladly assist you with a refund.
Please forward your bank statement to ***.
Thank you for your patience.
The Wonga Team.
We have reviewed what has transpired on your account and can confirm
that we have only received one payment, which has already been allocated.
Could you kindly forward a copy of your bank statement in order for your account
to be escalated to our finance team for the second payment to be allocated and the account to be updated.
Once both payments are reflecting, we will gladly assist you with a refund.
Please forward your bank statement to ***.
Thank you for your patience.
The Wonga Team.
ZN
Zanele N's updateReviewer Update
27 Apr 2023, 10:26hi i have sent the statements to you.
ZN
Zanele N's update27 Apr 2023, 10:26
Reviewer Update
hi i have sent the statements to you.
Wonga's replyOfficial
27 Apr 2023, 12:09Hi Zanele,
Thank you for your response.
Once both payments are reflecting,
we will be escalating your account to our finance team
as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Once both payments are reflecting,
we will be escalating your account to our finance team
as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 Apr 2023, 12:09
Official
Hi Zanele,
Thank you for your response.
Once both payments are reflecting,
we will be escalating your account to our finance team
as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Once both payments are reflecting,
we will be escalating your account to our finance team
as a matter of urgency.
Thank you for your patience.
The Wonga Team.
ZN
Zanele N's updateReviewer Update
28 Apr 2023, 09:31I have received a call from IDA Attoneys advising the payment is reflecting on their side the issue is with you as wonga and the update was suppose to be made by yourselves her name is Asanda i forwarded her my bank statement I am really getting annoyed cause im running after you as a company whereas i am the one whose suffering i cant make another loan cause it says i have defaulted there is another amount showing like honestly I am at my breaking point and i dont know what to do . She (Asanda ) also advised me i would not receive my money now only after 7-14 working days are you guys taking a mick cause i feel like im being fogged off and this isnt my fault I need an urgent response regarding the current state of this cause i want to be compensated for this cause its really bad how you treat customers its bad customer services bad bad bad
ZN
Zanele N's update28 Apr 2023, 09:31
Reviewer Update
I have received a call from IDA Attoneys advising the payment is reflecting on their side the issue is with you as wonga and the update was suppose to be made by yourselves her name is Asanda i forwarded her my bank statement I am really getting annoyed cause im running after you as a company whereas i am the one whose suffering i cant make another loan cause it says i have defaulted there is another amount showing like honestly I am at my breaking point and i dont know what to do . She (Asanda ) also advised me i would not receive my money now only after 7-14 working days are you guys taking a mick cause i feel like im being fogged off and this isnt my fault I need an urgent response regarding the current state of this cause i want to be compensated for this cause its really bad how you treat customers its bad customer services bad bad bad
ZN
Zanele N's updateReviewer Update
28 Apr 2023, 10:14Can someone anyone respond to me i have up since 8 my wonga account says im in default like what is happening here please I am losing all sense right now .
ZN
Zanele N's update28 Apr 2023, 10:14
Reviewer Update
Can someone anyone respond to me i have up since 8 my wonga account says im in default like what is happening here please I am losing all sense right now .
Wonga's replyOfficial
28 Apr 2023, 15:58Hi Zanele,
As per our telephonic conversation,
we can confirm that further liaise with you via our email platform.
Kind regards,
The Wonga Team.
As per our telephonic conversation,
we can confirm that further liaise with you via our email platform.
Kind regards,
The Wonga Team.
Wonga's reply28 Apr 2023, 15:58
Official
Hi Zanele,
As per our telephonic conversation,
we can confirm that further liaise with you via our email platform.
Kind regards,
The Wonga Team.
As per our telephonic conversation,
we can confirm that further liaise with you via our email platform.
Kind regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
01 May 2023, 17:44Poor communication by far i sent bank statements the entire week but none are found I sent a bank statement to a complaints lady named Tougeedah Kamaldien shes advising she hasn't received it I am out of pocket I am literally in a minus while running around like a headless chicken wanting answers I was advised its in my best interest to communicate via email With this agent but my matter is concerning there's no sense of emergency I told you Wonga and Tougeedah Kamaldien that I am broke a simple sorry wont get me out of what you have done I am reaching out to this portal and seeking assistance as this matter could easily send me to an early grave .
I really am seeking compensation as Wonga is taking me for a Joke like I mean its your fault for having systems that dont update I checked my credit profile a default has been added like adding salt to injury I want my money NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I really am seeking compensation as Wonga is taking me for a Joke like I mean its your fault for having systems that dont update I checked my credit profile a default has been added like adding salt to injury I want my money NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ZN
Zanele N's update01 May 2023, 17:44
Reviewer Update
Poor communication by far i sent bank statements the entire week but none are found I sent a bank statement to a complaints lady named Tougeedah Kamaldien shes advising she hasn't received it I am out of pocket I am literally in a minus while running around like a headless chicken wanting answers I was advised its in my best interest to communicate via email With this agent but my matter is concerning there's no sense of emergency I told you Wonga and Tougeedah Kamaldien that I am broke a simple sorry wont get me out of what you have done I am reaching out to this portal and seeking assistance as this matter could easily send me to an early grave .
I really am seeking compensation as Wonga is taking me for a Joke like I mean its your fault for having systems that dont update I checked my credit profile a default has been added like adding salt to injury I want my money NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I really am seeking compensation as Wonga is taking me for a Joke like I mean its your fault for having systems that dont update I checked my credit profile a default has been added like adding salt to injury I want my money NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wonga's replyOfficial
02 May 2023, 08:00HI Zanele,
We can confirm that your account has been escalated and we
are awaiting payments to be paid over by the debt collection agency.
As per your previous conversation,
they have advised that it can take up to 72 working hours for the
debt collections agency to pay over the funds to Wonga.
Once we have received the payment, your account will be escalated for the refund.
Kind regards,
The Wonga Team
We can confirm that your account has been escalated and we
are awaiting payments to be paid over by the debt collection agency.
As per your previous conversation,
they have advised that it can take up to 72 working hours for the
debt collections agency to pay over the funds to Wonga.
Once we have received the payment, your account will be escalated for the refund.
Kind regards,
The Wonga Team
Wonga's reply02 May 2023, 08:00
Official
HI Zanele,
We can confirm that your account has been escalated and we
are awaiting payments to be paid over by the debt collection agency.
As per your previous conversation,
they have advised that it can take up to 72 working hours for the
debt collections agency to pay over the funds to Wonga.
Once we have received the payment, your account will be escalated for the refund.
Kind regards,
The Wonga Team
We can confirm that your account has been escalated and we
are awaiting payments to be paid over by the debt collection agency.
As per your previous conversation,
they have advised that it can take up to 72 working hours for the
debt collections agency to pay over the funds to Wonga.
Once we have received the payment, your account will be escalated for the refund.
Kind regards,
The Wonga Team
ZN
Zanele N's updateReviewer Update
02 May 2023, 17:18I received a call from IDA advising no communication was made therefore they necessary amendments were not made. The agent advised me that they will send the update to you advising you to remove the debt and default as this was no fault of mine so i am failing to understand what has been done by yourselves as wonga as my case was never escalated i did the work myself to get some result I really feel let down cause you reassured me
ZN
Zanele N's update02 May 2023, 17:18
Reviewer Update
I received a call from IDA advising no communication was made therefore they necessary amendments were not made. The agent advised me that they will send the update to you advising you to remove the debt and default as this was no fault of mine so i am failing to understand what has been done by yourselves as wonga as my case was never escalated i did the work myself to get some result I really feel let down cause you reassured me
Wonga's replyOfficial
03 May 2023, 11:40Hi Zanele,
Thank you for your response,
we can confirm that your account has been escalated and we are currently
waiting on HTN Attorneys to forward payments over to Wonga.
We will feedback to you via our email platform
once our investigation has concluded.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Thank you for your response,
we can confirm that your account has been escalated and we are currently
waiting on HTN Attorneys to forward payments over to Wonga.
We will feedback to you via our email platform
once our investigation has concluded.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Wonga's reply03 May 2023, 11:40
Official
Hi Zanele,
Thank you for your response,
we can confirm that your account has been escalated and we are currently
waiting on HTN Attorneys to forward payments over to Wonga.
We will feedback to you via our email platform
once our investigation has concluded.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Thank you for your response,
we can confirm that your account has been escalated and we are currently
waiting on HTN Attorneys to forward payments over to Wonga.
We will feedback to you via our email platform
once our investigation has concluded.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
05 May 2023, 08:32I have been emailing you regarding an update where is my refund the ida people advised thefunds were sent so whats the hold up?
ZN
Zanele N's update05 May 2023, 08:32
Reviewer Update
I have been emailing you regarding an update where is my refund the ida people advised thefunds were sent so whats the hold up?
Wonga's replyOfficial
05 May 2023, 13:11Hi Zanele,
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Kind regards,
The Wonga Team.
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Kind regards,
The Wonga Team.
Wonga's reply05 May 2023, 13:11
Official
Hi Zanele,
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Kind regards,
The Wonga Team.
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Kind regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
11 May 2023, 15:51My daughter didnt go to school as she had nothing to put on her bread, my son is ill I cannot afford to get him the prescribed medication. This is inhuman i paid my debt IDA is harassing me theres another debt collection agency REHTN WONGA they took the funds but the funds cant be traced this is awful awful business practice my credit score is in the pits this is not right would it make sense if i killed myself today as i dont have any way out I need my money back... Can anyone offer assistance please
ZN
Zanele N's update11 May 2023, 15:51
Reviewer Update
My daughter didnt go to school as she had nothing to put on her bread, my son is ill I cannot afford to get him the prescribed medication. This is inhuman i paid my debt IDA is harassing me theres another debt collection agency REHTN WONGA they took the funds but the funds cant be traced this is awful awful business practice my credit score is in the pits this is not right would it make sense if i killed myself today as i dont have any way out I need my money back... Can anyone offer assistance please
Wonga's replyOfficial
11 May 2023, 16:20Hi Zanele,
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Your account has been escalated to the relevant department to
have the account allocated to your account.
Kind regards,
The Wonga Team.
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Your account has been escalated to the relevant department to
have the account allocated to your account.
Kind regards,
The Wonga Team.
Wonga's reply11 May 2023, 16:20
Official
Hi Zanele,
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Your account has been escalated to the relevant department to
have the account allocated to your account.
Kind regards,
The Wonga Team.
As per your telephonic conversation with the Complaints Manager,
we can confirm that we currently have an ongoing investigation
on your account.
Your account has been escalated to the relevant department to
have the account allocated to your account.
Kind regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
16 May 2023, 22:02Today is the 16th I last spoke to you on the 11th where you advised me that you would call me or email me ive sent countless emails no acknowledgement I am defeated I need my money its almost month end again and it states you/ WONGA will deduct again please advise me accordingly Im human Im a mom we dont money I dont have money to provide a basic need for my children which is food for creche and school please assist me I cannot afford incorrect debit orders coming out of my account again please help this is so inhuman
ZN
Zanele N's update16 May 2023, 22:02
Reviewer Update
Today is the 16th I last spoke to you on the 11th where you advised me that you would call me or email me ive sent countless emails no acknowledgement I am defeated I need my money its almost month end again and it states you/ WONGA will deduct again please advise me accordingly Im human Im a mom we dont money I dont have money to provide a basic need for my children which is food for creche and school please assist me I cannot afford incorrect debit orders coming out of my account again please help this is so inhuman
Wonga's replyOfficial
17 May 2023, 16:27Hi Zanele,
Thank you for your response.
We can confirm that we have tried contacting you with regards to your account,
but unfortunately could not get hold of you.
We can confirm that your account has been escalated to our head office to have the payment allocated.
Please allow the payment to be allocated during the course of this week and we'll
escalate the account to be refunded as a matter of urgency.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we have tried contacting you with regards to your account,
but unfortunately could not get hold of you.
We can confirm that your account has been escalated to our head office to have the payment allocated.
Please allow the payment to be allocated during the course of this week and we'll
escalate the account to be refunded as a matter of urgency.
Kind regards,
The Wonga Team.
Wonga's reply17 May 2023, 16:27
Official
Hi Zanele,
Thank you for your response.
We can confirm that we have tried contacting you with regards to your account,
but unfortunately could not get hold of you.
We can confirm that your account has been escalated to our head office to have the payment allocated.
Please allow the payment to be allocated during the course of this week and we'll
escalate the account to be refunded as a matter of urgency.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we have tried contacting you with regards to your account,
but unfortunately could not get hold of you.
We can confirm that your account has been escalated to our head office to have the payment allocated.
Please allow the payment to be allocated during the course of this week and we'll
escalate the account to be refunded as a matter of urgency.
Kind regards,
The Wonga Team.
ZN
Zanele N's updateReviewer Update
18 May 2023, 10:18there has not been any communication please priorities my query as it has been a month and im still struggling and if the wonga account hasnt updated meaning the funds havent been allocated I asked you to put yourself in my shoes human to human companies mess up but this is an error caused by an actual human I ask you to contact me please so that i hear what has been done to rectify such a careless and thoughtless thing .
ZN
Zanele N's update18 May 2023, 10:18
Reviewer Update
there has not been any communication please priorities my query as it has been a month and im still struggling and if the wonga account hasnt updated meaning the funds havent been allocated I asked you to put yourself in my shoes human to human companies mess up but this is an error caused by an actual human I ask you to contact me please so that i hear what has been done to rectify such a careless and thoughtless thing .
Wonga's replyOfficial
18 May 2023, 10:47Hi Zanele,
We sincerely apologize for the inconvenience caused.
We can confirm that your payment has been allocated and your account has been updated.
Your account has been escalated to our finance team to have the funds
refunded to your bank account,
please allow 24 - 48 working hours for the funds to reflect.
Thank you for your time and patience.
We hope to restore the faith you had in Wonga.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your payment has been allocated and your account has been updated.
Your account has been escalated to our finance team to have the funds
refunded to your bank account,
please allow 24 - 48 working hours for the funds to reflect.
Thank you for your time and patience.
We hope to restore the faith you had in Wonga.
The Wonga Team.
Wonga's reply18 May 2023, 10:47
Official
Hi Zanele,
We sincerely apologize for the inconvenience caused.
We can confirm that your payment has been allocated and your account has been updated.
Your account has been escalated to our finance team to have the funds
refunded to your bank account,
please allow 24 - 48 working hours for the funds to reflect.
Thank you for your time and patience.
We hope to restore the faith you had in Wonga.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your payment has been allocated and your account has been updated.
Your account has been escalated to our finance team to have the funds
refunded to your bank account,
please allow 24 - 48 working hours for the funds to reflect.
Thank you for your time and patience.
We hope to restore the faith you had in Wonga.
The Wonga Team.