LM
Lesego M
1 reviews | Active since Mar 2011
02 Sept 2021, 10:45
I Demand my Paid up letter
after having financial challenges, I finally got around to start paying off my loans. Now Wonga won't issue me with a Paid-Up letter, instead, they sell the same account I have paid up to another debt collector, claiming it still has an outstanding balance. the same account I finished paying off on the 26th of June. I don't understand why Wonga refuses to issue a paid-up letter to Shapiro Shaik, for an account they know is paid up, then sell the same account to Norman Bisset.
Helpful (0)
Replies (10)0
Replies (10)
Wonga's replyOfficial
06 Sept 2021, 12:27Hi Lesego,
We humbly apologize for any inconvenience caused.
We can confirm that we have escalated your account to our Collections Team
to investigate why you are being contacted by Norman Bissett and Associates.
We have reviewed that a paid up letter has been emailed by our collections team on the
30/03/2021.
We will feed back to you via our email platform once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have escalated your account to our Collections Team
to investigate why you are being contacted by Norman Bissett and Associates.
We have reviewed that a paid up letter has been emailed by our collections team on the
30/03/2021.
We will feed back to you via our email platform once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply06 Sept 2021, 12:27
Official
Hi Lesego,
We humbly apologize for any inconvenience caused.
We can confirm that we have escalated your account to our Collections Team
to investigate why you are being contacted by Norman Bissett and Associates.
We have reviewed that a paid up letter has been emailed by our collections team on the
30/03/2021.
We will feed back to you via our email platform once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have escalated your account to our Collections Team
to investigate why you are being contacted by Norman Bissett and Associates.
We have reviewed that a paid up letter has been emailed by our collections team on the
30/03/2021.
We will feed back to you via our email platform once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
LM
Lesego M's updateReviewer Update
13 Sept 2021, 09:28I had two accounts and only received one letter. i still need another one the reference Shapiro Shaik gave me is 2WO20231
image.png 547.24 KB
image.png 547.24 KB
LM
Lesego M's update13 Sept 2021, 09:28
Reviewer Update
I had two accounts and only received one letter. i still need another one the reference Shapiro Shaik gave me is 2WO20231
image.png 547.24 KB
image.png 547.24 KB
Wonga's replyOfficial
13 Sept 2021, 11:28HI Lesego,
We can confirm that your other loan has not been paid in full.
This account has been sold and ceded to Norman Bisset and Associates.
If you would like a detailed statement, they would gladly help you.
Kindly contact them on ***.
Thank you for your patience.
The Wonga Team.
We can confirm that your other loan has not been paid in full.
This account has been sold and ceded to Norman Bisset and Associates.
If you would like a detailed statement, they would gladly help you.
Kindly contact them on ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Sept 2021, 11:28
Official
HI Lesego,
We can confirm that your other loan has not been paid in full.
This account has been sold and ceded to Norman Bisset and Associates.
If you would like a detailed statement, they would gladly help you.
Kindly contact them on ***.
Thank you for your patience.
The Wonga Team.
We can confirm that your other loan has not been paid in full.
This account has been sold and ceded to Norman Bisset and Associates.
If you would like a detailed statement, they would gladly help you.
Kindly contact them on ***.
Thank you for your patience.
The Wonga Team.
LM
Lesego M's updateReviewer Update
13 Sept 2021, 13:17you sold this account to those people while i was still paying it through Shapiro Shaik, they even issued a letter to state that i paid this account in full. it was paid last on the 26th of July, an amaount of R2800. shapiro shaik even shared the same letter with them on the 4th of September. why on earth would i demand a letter for an account that has not been paid. i'm now going to take this to the NCR and Omdusdman.
LM
Lesego M's update13 Sept 2021, 13:17
Reviewer Update
you sold this account to those people while i was still paying it through Shapiro Shaik, they even issued a letter to state that i paid this account in full. it was paid last on the 26th of July, an amaount of R2800. shapiro shaik even shared the same letter with them on the 4th of September. why on earth would i demand a letter for an account that has not been paid. i'm now going to take this to the NCR and Omdusdman.
Wonga's replyOfficial
13 Sept 2021, 13:42HI Lesego,
If this account has been paid in full then Norman Bisset and Associates should be able to assist you with a paid up letter.
They will notify the credit bureau as well.
Thank you for your patience.
The Wonga Team.
If this account has been paid in full then Norman Bisset and Associates should be able to assist you with a paid up letter.
They will notify the credit bureau as well.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Sept 2021, 13:42
Official
HI Lesego,
If this account has been paid in full then Norman Bisset and Associates should be able to assist you with a paid up letter.
They will notify the credit bureau as well.
Thank you for your patience.
The Wonga Team.
If this account has been paid in full then Norman Bisset and Associates should be able to assist you with a paid up letter.
They will notify the credit bureau as well.
Thank you for your patience.
The Wonga Team.
LM
Lesego M's updateReviewer Update
13 Sept 2021, 15:16clearly, you are not reading to understand. its fine i will take this further
LM
Lesego M's update13 Sept 2021, 15:16
Reviewer Update
clearly, you are not reading to understand. its fine i will take this further
Wonga's replyOfficial
13 Sept 2021, 16:08Hi Lesego,
Thank you for your response.
We have escalated your account to our collections department to do further investigation.
They will liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have escalated your account to our collections department to do further investigation.
They will liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Sept 2021, 16:08
Official
Hi Lesego,
Thank you for your response.
We have escalated your account to our collections department to do further investigation.
They will liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have escalated your account to our collections department to do further investigation.
They will liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
LM
Lesego M's updateReviewer Update
30 Sept 2021, 15:40Good day.
Kindly take note that my query on account with Ref 2WO20231 is still not yet resolved. i'm logging a formal complaint with the NCR and the credit regulator Ombudsman, may you kindly provide me with a relevant email address to copy my complaints, i have sent numerous requests to ***, and *** but no one seems to want to respond.
i have a letter from Shapiro Shaik, clearly stating that i have settled my account, i still do not understand why Wonga sold this account to another collection agency. there is nothing that has been done by Wonga or Nimble group to try clear my name.
Kindly take note that my query on account with Ref 2WO20231 is still not yet resolved. i'm logging a formal complaint with the NCR and the credit regulator Ombudsman, may you kindly provide me with a relevant email address to copy my complaints, i have sent numerous requests to ***, and *** but no one seems to want to respond.
i have a letter from Shapiro Shaik, clearly stating that i have settled my account, i still do not understand why Wonga sold this account to another collection agency. there is nothing that has been done by Wonga or Nimble group to try clear my name.
LM
Lesego M's update30 Sept 2021, 15:40
Reviewer Update
Good day.
Kindly take note that my query on account with Ref 2WO20231 is still not yet resolved. i'm logging a formal complaint with the NCR and the credit regulator Ombudsman, may you kindly provide me with a relevant email address to copy my complaints, i have sent numerous requests to ***, and *** but no one seems to want to respond.
i have a letter from Shapiro Shaik, clearly stating that i have settled my account, i still do not understand why Wonga sold this account to another collection agency. there is nothing that has been done by Wonga or Nimble group to try clear my name.
Kindly take note that my query on account with Ref 2WO20231 is still not yet resolved. i'm logging a formal complaint with the NCR and the credit regulator Ombudsman, may you kindly provide me with a relevant email address to copy my complaints, i have sent numerous requests to ***, and *** but no one seems to want to respond.
i have a letter from Shapiro Shaik, clearly stating that i have settled my account, i still do not understand why Wonga sold this account to another collection agency. there is nothing that has been done by Wonga or Nimble group to try clear my name.
Wonga's replyOfficial
30 Sept 2021, 16:08Hi Lesego,
We can confirm that your above query has been concluded on Wonga's end.
Your loan was ceded to Norman Bissett and Associates.
On the 27th of July you settled your loan with Shapiro Shaik Defries and
they paid the settlement amount
over to Norman Bissett and Associates.
You received a Clearance letter from Shapiro Shaik Defries on the 04th of September 2021.
Due to your loan that was ceded to Norman Bissett and Associates, they need to
issue you with a paid up letter and update your ITC profile.
Wonga, unfortunately cannot assist you in any way.
Thank you for your patience.
The Wonga Team.
We can confirm that your above query has been concluded on Wonga's end.
Your loan was ceded to Norman Bissett and Associates.
On the 27th of July you settled your loan with Shapiro Shaik Defries and
they paid the settlement amount
over to Norman Bissett and Associates.
You received a Clearance letter from Shapiro Shaik Defries on the 04th of September 2021.
Due to your loan that was ceded to Norman Bissett and Associates, they need to
issue you with a paid up letter and update your ITC profile.
Wonga, unfortunately cannot assist you in any way.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Sept 2021, 16:08
Official
Hi Lesego,
We can confirm that your above query has been concluded on Wonga's end.
Your loan was ceded to Norman Bissett and Associates.
On the 27th of July you settled your loan with Shapiro Shaik Defries and
they paid the settlement amount
over to Norman Bissett and Associates.
You received a Clearance letter from Shapiro Shaik Defries on the 04th of September 2021.
Due to your loan that was ceded to Norman Bissett and Associates, they need to
issue you with a paid up letter and update your ITC profile.
Wonga, unfortunately cannot assist you in any way.
Thank you for your patience.
The Wonga Team.
We can confirm that your above query has been concluded on Wonga's end.
Your loan was ceded to Norman Bissett and Associates.
On the 27th of July you settled your loan with Shapiro Shaik Defries and
they paid the settlement amount
over to Norman Bissett and Associates.
You received a Clearance letter from Shapiro Shaik Defries on the 04th of September 2021.
Due to your loan that was ceded to Norman Bissett and Associates, they need to
issue you with a paid up letter and update your ITC profile.
Wonga, unfortunately cannot assist you in any way.
Thank you for your patience.
The Wonga Team.
LM
Lesego M's updateReviewer Update
05 Oct 2021, 14:50there is nothing helpful from all this
LM
Lesego M's update05 Oct 2021, 14:50
Reviewer Update
there is nothing helpful from all this