NV
Nicole V
1 reviews | Active since Jun 2020
11 Jun 2022, 11:20
Horrible service!!! Report to social media
The worst service ever!!!!!
Horrible I sent almost 3 emails for my email to be changed.. called all the numbers from their website it's wrong!!! Their waste your time .. I can't login into my account.. cause I don't use the same email !!!
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
13 Jun 2022, 09:00Hi Nicole,
We humbly apologize for the inconvenience caused.
We can confirm that our customer care team has received the 2 emails and
is pending in the queue and will be attended to.
Please confirm the email address you used when you registered online.
Once your details are confirmed, will we escalate your account to our
technical team to have you email address updated.
We will liaise directly with you via our email platform and you can
confirm the email address you used when you registered online.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our customer care team has received the 2 emails and
is pending in the queue and will be attended to.
Please confirm the email address you used when you registered online.
Once your details are confirmed, will we escalate your account to our
technical team to have you email address updated.
We will liaise directly with you via our email platform and you can
confirm the email address you used when you registered online.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Jun 2022, 09:00
Official
Hi Nicole,
We humbly apologize for the inconvenience caused.
We can confirm that our customer care team has received the 2 emails and
is pending in the queue and will be attended to.
Please confirm the email address you used when you registered online.
Once your details are confirmed, will we escalate your account to our
technical team to have you email address updated.
We will liaise directly with you via our email platform and you can
confirm the email address you used when you registered online.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our customer care team has received the 2 emails and
is pending in the queue and will be attended to.
Please confirm the email address you used when you registered online.
Once your details are confirmed, will we escalate your account to our
technical team to have you email address updated.
We will liaise directly with you via our email platform and you can
confirm the email address you used when you registered online.
Thank you for your patience.
The Wonga Team.
NV
Nicole V's updateReviewer Update
13 Jun 2022, 21:44I'm still waiting for an email change up untill now. So here is the deal I will now keep writing on hellopeter and also post on Twitter till I get a response. Only but fare
NV
Nicole V's update13 Jun 2022, 21:44
Reviewer Update
I'm still waiting for an email change up untill now. So here is the deal I will now keep writing on hellopeter and also post on Twitter till I get a response. Only but fare
NV
Nicole V's updateReviewer Update
13 Jun 2022, 21:45I am sick and tired of the poor service from you guys. The numbers don't Even work .. watch this space
NV
Nicole V's update13 Jun 2022, 21:45
Reviewer Update
I am sick and tired of the poor service from you guys. The numbers don't Even work .. watch this space
Wonga's replyOfficial
14 Jun 2022, 07:54Hi Nicole,
Thank you for your response.
We can confirm that your email address has been updated.
All you need to do is to visit the website, enter your email address and then click on ‘reset password’.
Once your password has been updated, you should be able to login.
Thank you for your patience..
The Wonga Team.
Thank you for your response.
We can confirm that your email address has been updated.
All you need to do is to visit the website, enter your email address and then click on ‘reset password’.
Once your password has been updated, you should be able to login.
Thank you for your patience..
The Wonga Team.
Wonga's reply14 Jun 2022, 07:54
Official
Hi Nicole,
Thank you for your response.
We can confirm that your email address has been updated.
All you need to do is to visit the website, enter your email address and then click on ‘reset password’.
Once your password has been updated, you should be able to login.
Thank you for your patience..
The Wonga Team.
Thank you for your response.
We can confirm that your email address has been updated.
All you need to do is to visit the website, enter your email address and then click on ‘reset password’.
Once your password has been updated, you should be able to login.
Thank you for your patience..
The Wonga Team.
NV
Nicole V's updateReviewer Update
14 Jun 2022, 08:55DONT THINK UNDERSTAND WHAT I ASKED FOR. I SAID I NEED MY EMAIL EMAIL ADDDRESS UPDATED SO I CAN LOGIN. YOU TELLING ME ABOUT A PASSWORD RESET??? I DONT HAVE ACCESS TO THE OLD EMAIL. TRUST ME I WILL KEEPING TYPING HERE ON HELOPETER TILL THIS IS SORTED! I AM DISAPPOINTED HOW YOU DEAL WITH SUCH!!!
NV
Nicole V's update14 Jun 2022, 08:55
Reviewer Update
DONT THINK UNDERSTAND WHAT I ASKED FOR. I SAID I NEED MY EMAIL EMAIL ADDDRESS UPDATED SO I CAN LOGIN. YOU TELLING ME ABOUT A PASSWORD RESET??? I DONT HAVE ACCESS TO THE OLD EMAIL. TRUST ME I WILL KEEPING TYPING HERE ON HELOPETER TILL THIS IS SORTED! I AM DISAPPOINTED HOW YOU DEAL WITH SUCH!!!
Wonga's replyOfficial
14 Jun 2022, 09:19Hi Nicole,
Thank you for your response.
As previously advised, we can confirm that your email address has been updated.
All that needs to be done is for you to go ahead and reset your password.
Our customer care team will be contacting you to assist with resetting your password.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As previously advised, we can confirm that your email address has been updated.
All that needs to be done is for you to go ahead and reset your password.
Our customer care team will be contacting you to assist with resetting your password.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Jun 2022, 09:19
Official
Hi Nicole,
Thank you for your response.
As previously advised, we can confirm that your email address has been updated.
All that needs to be done is for you to go ahead and reset your password.
Our customer care team will be contacting you to assist with resetting your password.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As previously advised, we can confirm that your email address has been updated.
All that needs to be done is for you to go ahead and reset your password.
Our customer care team will be contacting you to assist with resetting your password.
Thank you for your patience.
The Wonga Team.