dD
darionwhitford D
1 reviews | Active since Dec 2016
02 May 2019, 12:46
Horrible service, Quick to hand you over to lawyers yet not bothered to reply.
Horrible collections department, Since December they have been debiting my account on the incorrect date. Now I have been handed over to their lawyers. Upon querying the matter and sending them proof that the debit orders have been going off on the wrong date and asking them for proof of when they debit my account they just ignore me. Honestly, I would not recommend Wonga.
They are very quick to hand you over but can't be bothered to reply when they get caught out.
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
02 May 2019, 13:05Hi Darion,
We're sorry to hear about your experience.
We would like to investigate and resolve this complaint for you.
Kindly provide us with your ID number so we can look into your account.
One of our specialists, Danielle will contact you immediately and assist you further.
Thank You
The Wonga Team
We're sorry to hear about your experience.
We would like to investigate and resolve this complaint for you.
Kindly provide us with your ID number so we can look into your account.
One of our specialists, Danielle will contact you immediately and assist you further.
Thank You
The Wonga Team
Wonga's reply02 May 2019, 13:05
Official
Hi Darion,
We're sorry to hear about your experience.
We would like to investigate and resolve this complaint for you.
Kindly provide us with your ID number so we can look into your account.
One of our specialists, Danielle will contact you immediately and assist you further.
Thank You
The Wonga Team
We're sorry to hear about your experience.
We would like to investigate and resolve this complaint for you.
Kindly provide us with your ID number so we can look into your account.
One of our specialists, Danielle will contact you immediately and assist you further.
Thank You
The Wonga Team
Wonga's replyOfficial
02 May 2019, 14:18Thank you for chatting to Danielle.
We're happy we could explain the collection process in detail and resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy we could explain the collection process in detail and resolve your complaint.
Kindly re-rate our service and have a great day further.
Wonga's reply02 May 2019, 14:18
Official
Thank you for chatting to Danielle.
We're happy we could explain the collection process in detail and resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy we could explain the collection process in detail and resolve your complaint.
Kindly re-rate our service and have a great day further.