Item: Wonga
Rating: 1
Author: Patricia P

Wonga's replyOfficial

28 Mar 2024, 13:50

Hi Patricia,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your name & surname so we may assist further.

Thanks,The Wonga Team

Wonga's reply28 Mar 2024, 13:50

Official

Hi Patricia,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your name & surname so we may assist further.

Thanks,The Wonga Team

Wonga's replyOfficial

28 Mar 2024, 15:26

Hi Patricia,

Thank-you for confirming your details and patience while we reviewed your account.

Kindly be informed that manual payments take up to 72 working hours to reflect on our systems.

Manual payments need to be made at least 5 days before your due date as we send an instruction to debit your account few days before your due date.

Please note a refund will only be processed once your payment has reflected in your account.

Thanks,The Wonga Team

Wonga's reply28 Mar 2024, 15:26

Official

Hi Patricia,

Thank-you for confirming your details and patience while we reviewed your account.

Kindly be informed that manual payments take up to 72 working hours to reflect on our systems.

Manual payments need to be made at least 5 days before your due date as we send an instruction to debit your account few days before your due date.

Please note a refund will only be processed once your payment has reflected in your account.

Thanks,The Wonga Team

PP

Patricia P's updateReviewer Update

28 Mar 2024, 15:30

I don’t want a refund I am saying you have handed me over to your lawyers over absolutely nothing you are ruining my credit profile, have sent you guys prove of payment already and emailed you guys you have not rep**** nor bothered to call me and I have also sent those lawyers prove of payment this is very frustrating

PP

Patricia P's update28 Mar 2024, 15:30

Reviewer Update

I don’t want a refund I am saying you have handed me over to your lawyers over absolutely nothing you are ruining my credit profile, have sent you guys prove of payment already and emailed you guys you have not rep**** nor bothered to call me and I have also sent those lawyers prove of payment this is very frustrating

Wonga's replyOfficial

28 Mar 2024, 15:46

Hi Patricia,

Thank-you for your feedback.

Apologies for the misunderstanding.

We were under the impression that the proof of payment being referred to was for a manual payment.

As payment has been made, your account will be withdrawn from the collection agency and there will be no further communication from the agency.

Kindly ensure that there are enough funds in your account for a successful collection on your selected due date.

Thanks,The Wonga Team

Wonga's reply28 Mar 2024, 15:46

Official

Hi Patricia,

Thank-you for your feedback.

Apologies for the misunderstanding.

We were under the impression that the proof of payment being referred to was for a manual payment.

As payment has been made, your account will be withdrawn from the collection agency and there will be no further communication from the agency.

Kindly ensure that there are enough funds in your account for a successful collection on your selected due date.

Thanks,The Wonga Team

Horrible service