DT
Dineo T
1 reviews | Active since Feb 2020
10 May 2021, 17:57
Horrible customer service
Final instalment for loan was successfully debited but still not allocated on the system even after countless calls have been made. Call centre either never answers or you are sent from pillar to post for assistance
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Replies (1)
Wonga's replyOfficial
11 May 2021, 08:02Hi Dineo,
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that your
payment has updated and your Wonga account status reflects as
Closed and settled in full.
We have requested that our finance team emails you a paid up
letter and have sent an update request to all credit bureaus to
have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that your
payment has updated and your Wonga account status reflects as
Closed and settled in full.
We have requested that our finance team emails you a paid up
letter and have sent an update request to all credit bureaus to
have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 May 2021, 08:02
Official
Hi Dineo,
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that your
payment has updated and your Wonga account status reflects as
Closed and settled in full.
We have requested that our finance team emails you a paid up
letter and have sent an update request to all credit bureaus to
have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that your
payment has updated and your Wonga account status reflects as
Closed and settled in full.
We have requested that our finance team emails you a paid up
letter and have sent an update request to all credit bureaus to
have your ITC profile updated.
Thank you for your patience.
The Wonga Team.