Horrible customer service
I've sent an e-mail to customer care and to collections department, but to no avail. I only got a default reply from customer care. They still didn't attend to my issue. My account will be in arrears if the repayment is deducted on 25 January as my salary aren't being paid into the account I gave when I app**** for the loan anymore. I have another account for that as I'm now self employed. I want to change bank details, but Wonga doesn't respond to any communication.
Shocking!
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Wonga's replyOfficial
23 Jan 2020, 08:28Hi Crishell,
We're sorry no one attended to your email and that is not the Wonga way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry no one attended to your email and that is not the Wonga way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's reply23 Jan 2020, 08:28
Official
Hi Crishell,
We're sorry no one attended to your email and that is not the Wonga way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry no one attended to your email and that is not the Wonga way.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team