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Wayne P

1 reviews | Active since Jul 2018

24 Feb 2026, 16:20

help

I used wonga 8 years ago and All was good. I tried again but in the meantime my email has changed . After 3 calls to the call centre, and 12-15 emails they still say I can change this on the website under my detail. Obviously I dont have access to the original email and I tried this first . The call centre is also a recording and you cant speak to a Human

0
Replies (3)
Wonga
Wonga's reply24 Feb 2026, 16:31
Official
Hi Wayne,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming the email address registered on your account.

Thanks,The Wonga Team

WP
Wayne P's update24 Feb 2026, 17:22
Reviewer Update
Wonga - Customer Care WO:***Yahoo/Inbox
  • Wonga Customer Care From:***To:***ue, Feb 24 at 4:42 PM

  • Hi there,

    Thanks for your email.

    If your email address has changed, and/or you no longer have access to your original email account, then please send us a copy of your ID as well as a copy of your recent proof of address including a note stating what the new email address should be recorded as.

  • We need to do this for your own security - so we can make sure you are the owner of the account.

    If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays, and Public Holidays from 08:00 – 13:00.
    Kind regards

    Customer Care
Wonga
Wonga's reply25 Feb 2026, 09:40
Official
Hi Wayne,

Thank-you for your responses.

We unfortunately could not find the requested registered email address in your responses above.

Please advise of a suitable time to contact you so we may resolve your enquiry.
Thanks,The Wonga Team