tR
thumain R

1 reviews | Active since Feb 2013

21 Oct 2016, 09:51

Hard of Hearing

<p>I requested a loan on Monday, of which I tried to cancel an hour later. I received the money on Monday evening, but i refunded the money Tuesday . I called numerous times to trying to cancel but no aveil. So they still deducted from my account just to be told they didnt receive proof of payment of which i did send to them, and will take another day. Is pent the whole week dealing with this. I sent back the money so they should have deducted from my account. I dont want an apology. I want action, I want my money.</p>

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Replies (1)
Wonga
Wonga's reply21 Oct 2016, 10:15
Official

Hi Thumain

Thanks a bunch for chatting to Carl. This is not our finest moment and we truly apologise for this.

Thank you for giving us the opportunity to immediately fix this situation. We will also ensure we look into why you werent assisted immediately when you first cried for help! We are so sorry if we caused you pain!

Kind Regards

The Wonga Team