1 reviews | Active since Jul 2017

31 Aug 2021, 15:32

Harassment and Penalise twice for the same debt

I'd like to Complain about my experience with Wonga

I've been a customer with your organization for over 4 years and have been prompt with my payment Since the pandemic,like most South Africans I have unable to meet my payments

I was not contacted by wonga to state they will be selling my debt to another company This said company is now harassing me for payment and not making it suitable to make payments

They are adding interest ans unnecessary amounts Which I'm still trying to pay off

Further to that I'm being penalized twice on my credit report for your company and by Norman Bissett impacting my credit score wrongfully If the debt is sold should my account with you be closes why sre you still marking me on my report as a poor payer and missed payments when the account has been sold

I called your department multiple times around bring the account back to Wonga which they have failed to assist with I would like a call back to discuss and issues resolved

I will not be bul**** and harassed by a debt collector

0
Replies (1)
Wonga
Wonga's reply06 Sept 2021, 12:02
Official
Hi  Sylvester, 

We sincerely apologize for any inconvenience caused.

We have investigated what transpired on your account and can confirm 

that due to the length of time your account was overdue, your account has now been 

ceded to Norman Bissett and Associates.

We have requested a call back, and you are more than welcome 

to set up a repayment arrangement that is affordable.

Your account is no longer being managed by Wonga and your ITC profile 

will be updated accordingly.

Thank you for your patience.

The Wonga Team.