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Nqobile R

1 reviews | Active since Nov 2023

29 Nov 2023, 17:56

HANDED OVER ACCOUNT TO ATTORNEYS INCORRECTLY

Ridiculous service received. I have been waiting for a paid up letter and for my name to be removed from credit bureaus as my account was sold to them in error by another ridiculous entity WONGA they have opened a case from the 16th if September till this day no response . They keep sending me from pillar to post . You can't even get their compliant s line or email address on line FOR BOTH these companies !!! Terrible service. Terrible is an understatement. It's beneath the ba*****t of terrible!!!

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Replies (4)
Wonga
Wonga's reply01 Dec 2023, 13:22
Official
 Hi Nqobile 
 
 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
 
We have reviewed your account and can confirm that you received a 50% settlement discount in August. 
However, your payment only allocated after the account was sold to Nimble.

We have recalled your account from Nimble and asked them to update your credit record accordingly.
Our customer care team will be able to draft a paid-up letter for you in 5 working days and your credit record should update within 14 days.

 Thanks
 The Wonga Team. 
NR
Nqobile R's update18 Dec 2023, 19:41
Reviewer Update
Wonga never fails to dissapoint I have waited beyond your 5-7 working days for a paid up letter and the rectification of my bureau . You still have done nothing. If you can type emails and reply on this platform how difficult is it to draft a paid up letter? Its taken you 4 months and impacted me yet no one cares??

Wonga
Wonga's reply19 Dec 2023, 14:56
Official
Hi Nqobile 

We have emailed you a paid-up letter to the email address registered on your account. 

We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
 
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA
to the remaining Credit Bureaus.

If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated

Please keep in mind that Clearscore is not considered as a reliable credit report.

 
We hope this answers your query.

 Thanks
 The Wonga Team
NR
Nqobile R's update19 Dec 2023, 15:53
Reviewer Update
Hi

What email address because I would not waste my energy if a paid up letter was received??

I repaid the loan in August, I made an enquiry in December and the Experian report reflects this account???


I have sent my report to the email addresses to this email address *** , *** , ***

So no, this does nit answer my query!