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paulina P
1 reviews | Active since Nov 2021
29 Nov 2021, 09:14
Hand me over without notice
I had loan with them with debit order enought money in the bank they never called me to say the debit never gone off they just handed me over without even one phone call I want an explanation and apology
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Wonga's replyOfficial
29 Nov 2021, 09:45Hi Paulina,
We sincerely apologize for any inconvenience caused.
We have escalated your account to our technical team to investigate why
your debit order was not deducted on the 15-11-2021.
We can confirm it is your last installment due to Wonga.
You are more than welcome to pay your last installment manually
and once your payment updates, will we close your loan and update your
credit bureau profile.
We can confirm that your loan is not being managed by our debt collections agency.
Please settle your loan manually and email us your proof of payment to
***.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have escalated your account to our technical team to investigate why
your debit order was not deducted on the 15-11-2021.
We can confirm it is your last installment due to Wonga.
You are more than welcome to pay your last installment manually
and once your payment updates, will we close your loan and update your
credit bureau profile.
We can confirm that your loan is not being managed by our debt collections agency.
Please settle your loan manually and email us your proof of payment to
***.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply29 Nov 2021, 09:45
Official
Hi Paulina,
We sincerely apologize for any inconvenience caused.
We have escalated your account to our technical team to investigate why
your debit order was not deducted on the 15-11-2021.
We can confirm it is your last installment due to Wonga.
You are more than welcome to pay your last installment manually
and once your payment updates, will we close your loan and update your
credit bureau profile.
We can confirm that your loan is not being managed by our debt collections agency.
Please settle your loan manually and email us your proof of payment to
***.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have escalated your account to our technical team to investigate why
your debit order was not deducted on the 15-11-2021.
We can confirm it is your last installment due to Wonga.
You are more than welcome to pay your last installment manually
and once your payment updates, will we close your loan and update your
credit bureau profile.
We can confirm that your loan is not being managed by our debt collections agency.
Please settle your loan manually and email us your proof of payment to
***.
Thank you for your patience.
The Wonga Team.
Best regards,