Good service online not via call center

Item: Wonga
Rating: 3
Author: MOIRAH N

Today the 26 of July I am calling to get a settlement letter. The calls are not going through. I want to settle my loan and apply again. Online service is top notch but the call center side is bad.

Helpful (0)

Replies (2)

Wonga's replyOfficial

26 Jul 2024, 09:20

Hi Moirah

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered name, surname and SA ID number so we may assist further.

Thanks,
The Wonga Team

Wonga's reply26 Jul 2024, 09:20

Official

Wonga's replyOfficial

29 Jul 2024, 14:14

Hi Moirah

We appreciate the feedback.
We are thrilled that you have been assisted.

Please go to my profile and reviews to rate if you would recommend us to your friends and Family.

We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.

Thanks
The Wonga Team.

Wonga's reply29 Jul 2024, 14:14

Official