Good customer team

I am very disappointed in wonga as they remind me when to make payment and my debit orders went off on time and it's still saying I owe yourl and my account is in arrears but I made full payment, this is going to affect my credit score , despite my problem not getting sorted, yourl have a very friendly customer service team who made me feel so comfortable to speak to but they couldn't help me because they saying they escalated but where credit is due I'll give credit the consultants Nomthandazo , taznim and the supervisers that I spoke to shistar and keyla have really understood me and told me that it's going to be sorted out , the team in your place is good I just hope your service with sorting my accounts is also good I did not hesitate to rate your customer service team because they really tried but they can't control that wonga work on your systems and communicate with other departments to prevent this confusion for us good payers that's now looking like we in debt