Getting nowhere slowly.

These people don't reply to there emails, just some automated response.

I tried to sort out an issue regarding my installments of a loan. I made all my payments on time according the Loan agreement and there Customer care say they only recieved November's payment. I sent them all the proof that I made all three installments on time. I use there Bank details that they provided and use my ID as reference as they requested via Email. I struggle since Desember to get this sorted and they just don't give feedback. Seems like they just ignoring the issue.