TM
Thato M

1 reviews | Active since Mar 2025

06 Mar 2025, 08:09

Frustrating

Initially, my experience with Wonga has be nothing short of frustrating as my loan application was stuck at the same stage for over 24hours with no updates.

However, I later received communication that my application had been processed and approved. While I appreciate the approval, the delay and lack of timely updates made the process more stressful than expected. Improved communication would make for a better experience.

Please assist as to where should I expect any communication with regard to my funds.

0
Replies (3)
Wonga
Wonga's reply06 Mar 2025, 09:11
Official
Hi Thato , 
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your registered SA ID number, so we can assist further. 

Thanks,
The Wonga Team
Wonga
Wonga's reply06 Mar 2025, 10:22
Official
Thank-you for confirming your details. 

We have processed your uploaded document and sent a SMS with the outcome. 
Our income verification team will be in touch soon to assist


Thanks,
The Wonga Team

Wonga
Wonga's reply06 Mar 2025, 11:19
Official
HI Thato

Your loan application has been cancelled 

Thanks,
The Wonga Team