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Vuyelwa M

1 reviews | Active since Jun 2022

28 Feb 2023, 17:37

Frustrated- Double payment

I made a payment for my wonga Loan and they still made a debit. I emailed them 3 times and they still choose to ignore me. Is this how they run business? It's been 3 days of being ignored.

0
Replies (7)
Wonga
Wonga's reply01 Mar 2023, 08:30
Official
Hi Vuyelwa, 

We humbly apologize for the inconvenience caused. 

 We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

 Please provide us with your ID number and your registered email address so that we can review your account and revert with feedback.

 Thank you for your patience.

 The Wonga Team.

Best regards,

VM
Vuyelwa M's update02 Mar 2023, 08:11
Reviewer Update
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Wonga
Wonga's reply02 Mar 2023, 08:54
Official
Hi Vuyelwa,

Thank you for your response.

We have reviewed what has transpired on your account and can confirm that 

your loan has been paid in full and a refund is due to you.

Please forward a full month's bank statement to *** 

in order to escalate your account to our finance team and 

action your request as a matter of urgency.

Thank you for your patience.

The Wonga Team. 

Best regards,

VM
Vuyelwa M's update06 Mar 2023, 12:22
Reviewer Update
I can't see this email and what is the reason behind me providing my bank statement? Secondly I can't see the email provided. 
Wonga
Wonga's reply06 Mar 2023, 12:26
Official
Hi Vuyelwa, 

Thank you for your response, 

Please forward your proof of payment to customercare @ wonga.co.za. 

Kind regards, 
The Wonga Team. 

Best regards,

VM
Vuyelwa M's update07 Mar 2023, 08:37
Reviewer Update
I did all of that daaaays ago and no one is responding to me and collections. Honestly why am I dealing with you guys making me go in circles because I made my payment and emailed every email you guys have and you choose to ignore me. You claim you see the error regarding the money and now I still have to send something that is already provided. Do you guys want to reimburse me or not so I communicate with my Manager at work that I won't be clocking in because Wonga won't give me back my money because honestly you are showing that you don't care. This is nonsense. 
Wonga
Wonga's reply07 Mar 2023, 08:50
Official
Hi Vuyelwa, 

Thank you for your response. 

As per our telephonic conversation, 

we can confirm that we have received your proof of payment and your account 

has been escalated to our finance team as a matter of urgency. 

Please allow 24-48 working hours for the funds to reflect 

in your bank account. 

Kind regards, 

The Wonga Team. 

Best regards,