********** debits by Wonga's external collections company called Alliance

Item: Wonga
Rating: 1
Author: winston M

I have settled my loan in March 2021. Wonga's external debt collectors Alliance has debited my account 3 times which in total is R3000. I have tried calling Alliance but the phone just rings with no answer. The consultants at Wonga have escalated this matter 3 times and still nothing has been resolved.

Helpful (0)

Replies (1)

Wonga's replyOfficial

01 Oct 2021, 13:47

Hi Winston,

We sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm, the amounts that

Alliance debited has not been paid over to Wonga.

Our customer care team has escalated your account to our internal

debt collections department that will liaise directly with Alliance.

If your account is in credit after Alliance pays the funds over, will our

finance team process a refund.

Thank you for your patience.

The Wonga Team.

Wonga's reply01 Oct 2021, 13:47

Official