TM
Tannia M
1 reviews | Active since Nov 2019
11 Feb 2021, 09:04
**********
I made portal payment (Instant EFT) on their website of the outstanding balance on Sunday 07-02-2021 and the payment does not reflect on my account. I contacted the through both email and live chat and I was told that the system takes up to 72 hours to update, today is the 11th 02 2021 and still the amount is not reflecting. I will report this as **********.
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Wonga's replyOfficial
12 Feb 2021, 16:52Hi Joanna,
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved.
Once your payment is allocated will our finance team
email you a paid up letter and we will send a update request to
have your ITC profile updated.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved.
Once your payment is allocated will our finance team
email you a paid up letter and we will send a update request to
have your ITC profile updated.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.
Wonga's reply12 Feb 2021, 16:52
Official
Hi Joanna,
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved.
Once your payment is allocated will our finance team
email you a paid up letter and we will send a update request to
have your ITC profile updated.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved.
Once your payment is allocated will our finance team
email you a paid up letter and we will send a update request to
have your ITC profile updated.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.