BM
BULELWA M
1 reviews | Active since Sept 2018
16 Mar 2021, 11:56
**********
I have been calling you and emailing you and no one is able to answer me your service is appalling nd what you doing is *****
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
16 Mar 2021, 12:43Hi Bulelwa,
We have emailed you a formal response and we have rep****
to all your previous emails and Hello Peter Complaints.
We require you to please email us the proof of payment for the
amount of R252.71 to ***.
Once we receive the proof of payment, will we escalate your account
to our finance team to have the payment allocated.
Thank you for your patience.
The Wonga Team.
We have emailed you a formal response and we have rep****
to all your previous emails and Hello Peter Complaints.
We require you to please email us the proof of payment for the
amount of R252.71 to ***.
Once we receive the proof of payment, will we escalate your account
to our finance team to have the payment allocated.
Thank you for your patience.
The Wonga Team.
Wonga's reply16 Mar 2021, 12:43
Official
Hi Bulelwa,
We have emailed you a formal response and we have rep****
to all your previous emails and Hello Peter Complaints.
We require you to please email us the proof of payment for the
amount of R252.71 to ***.
Once we receive the proof of payment, will we escalate your account
to our finance team to have the payment allocated.
Thank you for your patience.
The Wonga Team.
We have emailed you a formal response and we have rep****
to all your previous emails and Hello Peter Complaints.
We require you to please email us the proof of payment for the
amount of R252.71 to ***.
Once we receive the proof of payment, will we escalate your account
to our finance team to have the payment allocated.
Thank you for your patience.
The Wonga Team.
BM
BULELWA M's updateReviewer Update
17 Mar 2021, 08:33I have emailed you my statement and I have been waiting on my call record for every call that I have made in February and still nothing you said within 48hrs this will be sent to me but still nothing it's been days j just called and your advisor can not answer my questions can I get someone on the finance department to call me.
BM
BULELWA M's update17 Mar 2021, 08:33
Reviewer Update
I have emailed you my statement and I have been waiting on my call record for every call that I have made in February and still nothing you said within 48hrs this will be sent to me but still nothing it's been days j just called and your advisor can not answer my questions can I get someone on the finance department to call me.
Wonga's replyOfficial
17 Mar 2021, 09:08Hi Bulelwa,
We have sent you a formal response via email.
We have escalated your FNB bank statement for the amount that
is not reflecting on your Wonga account.
Once the payment is allocated will we feed back to you and send
an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We have sent you a formal response via email.
We have escalated your FNB bank statement for the amount that
is not reflecting on your Wonga account.
Once the payment is allocated will we feed back to you and send
an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Mar 2021, 09:08
Official
Hi Bulelwa,
We have sent you a formal response via email.
We have escalated your FNB bank statement for the amount that
is not reflecting on your Wonga account.
Once the payment is allocated will we feed back to you and send
an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We have sent you a formal response via email.
We have escalated your FNB bank statement for the amount that
is not reflecting on your Wonga account.
Once the payment is allocated will we feed back to you and send
an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
17 Mar 2021, 15:29Hi Bulelwa,
Thank you for your patience and giving us time to conclude our investigation.
We can confirm that a paid up letter has been emailed to your registered
email address and we have sent an update request to all credit bureaus
to have your ITC profile updated.
Once again, Thank you for your patience.
The Wonga Team.
Thank you for your patience and giving us time to conclude our investigation.
We can confirm that a paid up letter has been emailed to your registered
email address and we have sent an update request to all credit bureaus
to have your ITC profile updated.
Once again, Thank you for your patience.
The Wonga Team.
Wonga's reply17 Mar 2021, 15:29
Official
Hi Bulelwa,
Thank you for your patience and giving us time to conclude our investigation.
We can confirm that a paid up letter has been emailed to your registered
email address and we have sent an update request to all credit bureaus
to have your ITC profile updated.
Once again, Thank you for your patience.
The Wonga Team.
Thank you for your patience and giving us time to conclude our investigation.
We can confirm that a paid up letter has been emailed to your registered
email address and we have sent an update request to all credit bureaus
to have your ITC profile updated.
Once again, Thank you for your patience.
The Wonga Team.
BM
BULELWA M's updateReviewer Update
17 Mar 2021, 15:46Good Day
Let me take this opportunity to thank you for updating everything if I did not use this platform to get this resolved as ur advisors were clueless and could not assist me. I have waisted my time and my airtime calling you several times and no one could call me back so for the inconvenience I would appreciate a Gesture Of Goodwill for this an airtime will be highly appreciated
Thank you .
Let me take this opportunity to thank you for updating everything if I did not use this platform to get this resolved as ur advisors were clueless and could not assist me. I have waisted my time and my airtime calling you several times and no one could call me back so for the inconvenience I would appreciate a Gesture Of Goodwill for this an airtime will be highly appreciated
Thank you .
BM
BULELWA M's update17 Mar 2021, 15:46
Reviewer Update
Good Day
Let me take this opportunity to thank you for updating everything if I did not use this platform to get this resolved as ur advisors were clueless and could not assist me. I have waisted my time and my airtime calling you several times and no one could call me back so for the inconvenience I would appreciate a Gesture Of Goodwill for this an airtime will be highly appreciated
Thank you .
Let me take this opportunity to thank you for updating everything if I did not use this platform to get this resolved as ur advisors were clueless and could not assist me. I have waisted my time and my airtime calling you several times and no one could call me back so for the inconvenience I would appreciate a Gesture Of Goodwill for this an airtime will be highly appreciated
Thank you .
Wonga's replyOfficial
17 Mar 2021, 16:14Hi Bulelwa,
We understand frustration and the inconvenience caused and
have escalated your request to our finance team.
We're so sorry but cannot commit to your requested gesture of goodwill.
We’re really sorry that we have not lived up to your expectations.
We set ourselves extremely high standards of service and we are
disappointed that you are not happy with the service you have received.
Please be assured, your feedback has already been noted and
we sincerely hope we can restore your faith in us without the
need for formal process.
Kind Regards
The Wonga Team.
We understand frustration and the inconvenience caused and
have escalated your request to our finance team.
We're so sorry but cannot commit to your requested gesture of goodwill.
We’re really sorry that we have not lived up to your expectations.
We set ourselves extremely high standards of service and we are
disappointed that you are not happy with the service you have received.
Please be assured, your feedback has already been noted and
we sincerely hope we can restore your faith in us without the
need for formal process.
Kind Regards
The Wonga Team.
Wonga's reply17 Mar 2021, 16:14
Official
Hi Bulelwa,
We understand frustration and the inconvenience caused and
have escalated your request to our finance team.
We're so sorry but cannot commit to your requested gesture of goodwill.
We’re really sorry that we have not lived up to your expectations.
We set ourselves extremely high standards of service and we are
disappointed that you are not happy with the service you have received.
Please be assured, your feedback has already been noted and
we sincerely hope we can restore your faith in us without the
need for formal process.
Kind Regards
The Wonga Team.
We understand frustration and the inconvenience caused and
have escalated your request to our finance team.
We're so sorry but cannot commit to your requested gesture of goodwill.
We’re really sorry that we have not lived up to your expectations.
We set ourselves extremely high standards of service and we are
disappointed that you are not happy with the service you have received.
Please be assured, your feedback has already been noted and
we sincerely hope we can restore your faith in us without the
need for formal process.
Kind Regards
The Wonga Team.