XM
Xolani M
1 reviews | Active since Feb 2019
29 May 2021, 11:08
**********
I had a loan with Wonga before and they debited they're money. Now they debited my money again where else I settled the loan. That's so low of them. They are **********. I'm unhappy and going to the Ombudsman to settle this.
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Replies (1)
Wonga's replyOfficial
31 May 2021, 08:46Hi Xolani,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that
the settlement amount you have paid has not yet updated.
Please forward us your proof of payment to
*** and we will escalate your account
to our finance team to have the payment manually allocated.
Once both payments updates, and your account reflects in credit,
Will Wonga process a refund and we will issue you with a paid up letter
and have your ITC profile updated .
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that
the settlement amount you have paid has not yet updated.
Please forward us your proof of payment to
*** and we will escalate your account
to our finance team to have the payment manually allocated.
Once both payments updates, and your account reflects in credit,
Will Wonga process a refund and we will issue you with a paid up letter
and have your ITC profile updated .
Thank you for your patience.
The Wonga Team.
Wonga's reply31 May 2021, 08:46
Official
Hi Xolani,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that
the settlement amount you have paid has not yet updated.
Please forward us your proof of payment to
*** and we will escalate your account
to our finance team to have the payment manually allocated.
Once both payments updates, and your account reflects in credit,
Will Wonga process a refund and we will issue you with a paid up letter
and have your ITC profile updated .
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that
the settlement amount you have paid has not yet updated.
Please forward us your proof of payment to
*** and we will escalate your account
to our finance team to have the payment manually allocated.
Once both payments updates, and your account reflects in credit,
Will Wonga process a refund and we will issue you with a paid up letter
and have your ITC profile updated .
Thank you for your patience.
The Wonga Team.