SM
Saabirah M
1 reviews | Active since May 2019
02 May 2019, 10:34
*****
They deduct and debited money without my consent and I have been emailing now for days to which no response or a generic robotical response is received.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
02 May 2019, 10:39Hi Saabirah,
We're sorry to hear that your account was debited without your authorization.
This is certainly not the Wonga-way.
Kindly send us a private message with ID number so we can review your account.
One of our specialists, Unathi, will you contact you soon so we can investigate and resolve this issue for you.
Thank You
The Wonga Team
We're sorry to hear that your account was debited without your authorization.
This is certainly not the Wonga-way.
Kindly send us a private message with ID number so we can review your account.
One of our specialists, Unathi, will you contact you soon so we can investigate and resolve this issue for you.
Thank You
The Wonga Team
Best regards,
Wonga's reply02 May 2019, 10:39
Official
Hi Saabirah,
We're sorry to hear that your account was debited without your authorization.
This is certainly not the Wonga-way.
Kindly send us a private message with ID number so we can review your account.
One of our specialists, Unathi, will you contact you soon so we can investigate and resolve this issue for you.
Thank You
The Wonga Team
We're sorry to hear that your account was debited without your authorization.
This is certainly not the Wonga-way.
Kindly send us a private message with ID number so we can review your account.
One of our specialists, Unathi, will you contact you soon so we can investigate and resolve this issue for you.
Thank You
The Wonga Team
Best regards,
SM
Saabirah M's updateReviewer Update
02 May 2019, 10:46***
SM
Saabirah M's update02 May 2019, 10:46
Reviewer Update
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SM
Saabirah M's updateReviewer Update
02 May 2019, 11:57Thank you Shelly for your immediate assistance. Im relieved right now.
SM
Saabirah M's update02 May 2019, 11:57
Reviewer Update
Thank you Shelly for your immediate assistance. Im relieved right now.
Wonga's replyOfficial
02 May 2019, 11:59Thank you for chatting to our Complaints manager.
Our sincere apologies for the inconvenience.
We can confirm that your refund has been processed.
Kindly re-rate our service and have a great day further.
Our sincere apologies for the inconvenience.
We can confirm that your refund has been processed.
Kindly re-rate our service and have a great day further.
Best regards,
Wonga's reply02 May 2019, 11:59
Official
Thank you for chatting to our Complaints manager.
Our sincere apologies for the inconvenience.
We can confirm that your refund has been processed.
Kindly re-rate our service and have a great day further.
Our sincere apologies for the inconvenience.
We can confirm that your refund has been processed.
Kindly re-rate our service and have a great day further.
Best regards,