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Sammy C

1 reviews | Active since Feb 2019

19 May 2021, 19:07

Fraaaaauuuuuuddddd and no help at all

This has honestly been the most messed up expierience. I took out a loan of 3500 from wonga, there was a mishap and I couldnt pay for one month, which is fine you expect the interest to go up. Well i thought so too, instead the very next month after taking the loan, I was handed over to the lawyers which said I must pay them around 9+k for my loan by wonga, shortly thereafter I was contacted by wonga themselves saying i owe them 4+k , in my head it was going to be 1 payment to either of these people to pay my account up. But no, month end came and 2 debit orders went off, I cancelled it. Called in. Logged a complaint. Emailed them and left it. Next month comes, same story 2 payments went off. I contacted the lawyers and told them that I only took a loan of 3.5k which with all the interest waa about 4.8k I asked them who should i be paying to get this settled. They said them (the lawyers) I set up a debit order with the lawyers and they said I can dispute any secondary debit order as there shouls only be 1. I contacted wongas ***** department to no avail, I emailed numerous times iver and over again. Anyway the account was complete and settled in November. I was told I would get a paid up letter from SSDA sepiro something in 42 days. I waited until end Jan and called again, no it l wasnt processed but they see the account is paid, they will resubmit. Only in April was the account completely null on my clear score, finally im done with these ********** people who have been harassing me for money I DO NOT OWE THEM.

How wrong i was.. I received a call from lawyers again tonight for R1.9k - 19 May 2021.

This is ***** and they know you wont be able to take legal action because they know ypu took out a loan and probably don't have the money to take it further. I am at my wits end. Please don't even grant them the time of day. Many safer and better options out there. Wonga if you see this. Reply to my ******* emails and explain to me where the I owe you money. While you at it why not speak to SSDA which you appointed and ask them for my paid up letter. I paid this account and it was done end November 2020.

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Replies (1)
Wonga
Wonga's reply20 May 2021, 08:03
Official
Hi  Sammy,

We humbly apologize for any inconvenience caused.

We have reviewed what transpired on your account and can 

confirm that your loan you had of R3500 was closed 

and is settled in full.

We apologize that you were contacted by our debt collections agency

and can confirm it was done in error. 

We have now emailed you a paid up letter as confirmation 

that your loan has been closed.

We have also sent an update request to all credit bureaus 

to have your ITC profile updated.

Once again we apologize for any inconvenience caused.

Thank you for your patience. 

The Wonga Team.