FINANCIAL DETRIMENT-

It has been over two weeks, I am still waiting for my refund after my attempt to clear my account. Every time I call the call center the agents tell me different date. I was informed it would take 48 hours and then again 72 hours bear in mind I am now in more debt than before all because people are so ***********'s. I have been charged bank charges and I have missed payments for my insurance. I have a payment due to go off again for my insurance and yet the money has not been returned to my account. all this has cost me. I have done all they asked from emailing bank statements calling them back submitting proof of payment and they have no effort to reach out and inform me the progress of my refund due to me. This is now affecting my work as I am now stressed out and inconvenienced by all this. I have already lodged a compliant with them and I have had no follow up no-one has reached out regarding my profile. This has caused great financial detriment. The refund that is now due to me is more of a loss to my financials. I cant afford to call anymore and no one will be reimbursing me for all this running around, bank charges in my account and calls made. I dont know what else to do at this point. I need my insurance running. and I cant afford to do anymore at this point as my finances have been hit hard in the pockets all because of 48-72 hours and people not willing to assist