AM
Amy M

1 reviews | Active since Mar 2021

12 Jan 2024, 13:31

FAT FAT **** ! DO NOT RECOMMEND

If I could give this company no stars I personally would- a minus 10 stars would be super sufficient for you guys. Firstly I made a loan with Wonga, and because I was unemployed I could not pay. In July 2023 I was blessed with a job and was able to settle the loan amount and was willing to pay the late fees. As a result for me being unable to pay Wonga handed me over to Ismail and Dahya Inc ( Some law firm) and I was told to make payment with them. They gave me a reference number and I assured them that I will be able to make payment the 25 July 2023. A month later I receive a email that my Wonga account is in arrears. I started calling them and they promised me to settle it. Every month thereafter I called , I was angry . frustrated , emotional and everything in one , now I am not anything I am just DEAD. My credit score is heavy affected and I just cannot anymore. In December 2023 I got a call from Nimble credit solutions saying I now owe R1000? after I settled it in full and on top of that sent proof of payments via email ample times. I called today and this lady said that she is escalating the matter to head office - which is not something that i take to the heart as I have heard this ample times , and nothing is being done. This business is a fat **** honestly , and if I do not receive feedback after 48 working hours( as stated by this agent) I will take this further. Wonga need to fix the damages they have done to my mental health with all this stress and the damage they have done to my credit score

0
Replies (5)
Wonga
Wonga's reply12 Jan 2024, 13:47
Official
Hi Amy 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your ID Number so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team. 

Best regards,

AM
Amy M's update12 Jan 2024, 13:55
Reviewer Update
My ID number is ***
Wonga
Wonga's reply16 Jan 2024, 18:38
Official
Hi Amy 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm that we have received you proof of payment and chased the allocation of your payment with IDA. 
We are currently investigating why it has taken so long for your payment to be allocated.
Once your payment is allocated, we will ensure that Nimble stops all collection attempts and that your credit profile is updated. 

We will provide feedback soon. 

Thanks
The Wonga Team.

Best regards,

AM
Amy M's update22 Jan 2024, 11:11
Reviewer Update
Hi there , so it is week TWO and still no change , no update on my credit profile . I have a balance of 699 on my Wonga profile and according to my credit score there is still no change. Please stop aologising , cause you are not sincere. I will report this business on every social media platform to warn the world about you guys. THIS IS NOT ON. Please see below.image.png 77.73 KB image.png 10.72 KB
Wonga
Wonga's reply25 Jan 2024, 09:34
Official
Hi Amy
Thank-you for your feedback. 

We have reviewed your account and we have received a confirmation from Nimble saying that they have sent a request for your credit profile to be updated your credit record accordingly. 
If your credit profile has not changed in the next 7 days, please email us a most recent copy of your credit report. 

Please also bear in mind that the bureau might have a backlog for updates as well, so the updates that we send to them might take longer to reflect on your side. 

Thanks
The Wonga Team.

Best regards,