AV
Andiswa V
1 reviews | Active since Mar 2022
08 Mar 2022, 15:58
False hope
Well I came here since it seems like it's the only place where they reply. I've been trying to send them emails regarding my grievance about uploaded proof of payment. 1st I sent them my payslips they send an SMS saying it's a business document, I send them my bank account statement they send a SMS again saying my income doesn't match with my application but it does!! Please Wonga sort this out cause it does match please, I need that loan! Why give me false hope? That sucks.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
08 Mar 2022, 17:44Hi Andiswa,
We humbly apologize for any inconvenience caused.
Our system is unable to verify your bank statement.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our system is unable to verify your bank statement.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
Wonga's reply08 Mar 2022, 17:44
Official
Hi Andiswa,
We humbly apologize for any inconvenience caused.
Our system is unable to verify your bank statement.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our system is unable to verify your bank statement.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
AV
Andiswa V's updateReviewer Update
11 Mar 2022, 12:01Wonga so how come are saying my payslips are business statements? Those are my payslips which I took a picture of, they are jpg, I can't upload PDFs on my phone. Please sort this out I am Soo frustrated.
AV
Andiswa V's update11 Mar 2022, 12:01
Reviewer Update
Wonga so how come are saying my payslips are business statements? Those are my payslips which I took a picture of, they are jpg, I can't upload PDFs on my phone. Please sort this out I am Soo frustrated.
Wonga's replyOfficial
11 Mar 2022, 12:54Hi Andiswa,
We humbly apologize for any inconvenience caused.
Our system is unable to verify your payslip.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our system is unable to verify your payslip.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Mar 2022, 12:54
Official
Hi Andiswa,
We humbly apologize for any inconvenience caused.
Our system is unable to verify your payslip.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our system is unable to verify your payslip.
Kindly upload the full bank statement, as we do not accept screenshots.
Thank you for your patience.
The Wonga Team.
AV
Andiswa V's updateReviewer Update
11 Mar 2022, 18:16Unfortunately, we can't proceed with your loan application because either we were unable to match the bank details you submitted with the rest of your personal information, or the income amount you supp**** in your application doesn’t match your actual income as per the payslip or bank statement you supp****. This is an email I received from you.....This is a lie, all is in order with my application income and the income in my banking statement which is R9405, please double check cause the fault is on your side!! And it's a full bank statement. Thanks
AV
Andiswa V's update11 Mar 2022, 18:16
Reviewer Update
Unfortunately, we can't proceed with your loan application because either we were unable to match the bank details you submitted with the rest of your personal information, or the income amount you supp**** in your application doesn’t match your actual income as per the payslip or bank statement you supp****. This is an email I received from you.....This is a lie, all is in order with my application income and the income in my banking statement which is R9405, please double check cause the fault is on your side!! And it's a full bank statement. Thanks
Wonga's replyOfficial
14 Mar 2022, 07:59Hi Andiswa,
Thank you for your response.
One of our agents will give you a call after 9 in order to explain
the email you received.
Thank you for your response.
The Wonga Team.
Thank you for your response.
One of our agents will give you a call after 9 in order to explain
the email you received.
Thank you for your response.
The Wonga Team.
Wonga's reply14 Mar 2022, 07:59
Official
Hi Andiswa,
Thank you for your response.
One of our agents will give you a call after 9 in order to explain
the email you received.
Thank you for your response.
The Wonga Team.
Thank you for your response.
One of our agents will give you a call after 9 in order to explain
the email you received.
Thank you for your response.
The Wonga Team.