Failure to update records, frustrating call centre

Item: Wonga
Rating: 1
Author: Mbali N

I took 2 loans from Wonga in 2022 which are long paid off. To date, Wonga has not removed the records from my profile after 2 years. Calling the call centre is futile as all options are automated and none put you through to the relevant department.

Helpful (0)

Replies (2)

Wonga's replyOfficial

12 Jun 2025, 16:24

Hi Mbali,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered email address so we may assist further.

Thanks,
The Wonga Team

Wonga's reply12 Jun 2025, 16:24

Official

Wonga's replyOfficial

13 Jun 2025, 10:04

Thank-you for confirming your details Mbali

We have checked the credit record report that you sent to us and can confirm that Wonga has updated your loan status as paid in full and closed.

This payment history will remain reflecting on your record for some time
Unfortunately, we do not have control over how long it will reflect as that is up to the Bureau.
As a credit lender we can only report your payment history and behavior to the bureau.
You will have to contact them directly to ask how long they will keep that reflecting on your profile.

We hope this helps to answer your questions

Thanks
The Wonga Team

Wonga's reply13 Jun 2025, 10:04

Official