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DM
Dikeledi M

1 reviews | Active since Mar 2017

14 Jan 2026, 06:05

Failure to correct inaccurate credit reporting

I am formally lodging a complaint regarding the continued failure to correct inaccurate information on my credit profile, despite repeated requests. The account (Account Number: ***) was fully paid and closed in June 2024. However, it continues to reflect on my ABSA/TransUnion, credit score, Experian and VCCB, which constitutes inaccurate credit reporting and a direct breach of the National Credit Act (NCA) and applicable credit bureau regulations. This matter was first raised in November 2025, followed by several subsequent follow-ups. To date, no corrective action has been taken. As a direct result of this failure, my credit score has been negatively impacted, and I have been declined for finance, causing me financial prejudice. I hereby demand the immediate correction and removal of this account from all credit bureaus and written confirmation once the update has been completed.

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Replies (4)
Wonga
Wonga's reply14 Jan 2026, 10:27
Official
Hi Dikeledi,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number so we may assist further.

Thanks,The Wonga Team

DM
Dikeledi M's update14 Jan 2026, 10:48
Reviewer Update
Private messages has been sent to you several times with the required details, copy of my ID. I have been getting so many of acknowledgement of receipts with reference numbers and many follow up has been made.
Wonga
Wonga's reply14 Jan 2026, 10:55
Official
Hi Dikeledi,

Thank-you for your response.

Please note that your ID number is required on Hellopeter so we may locate your account and provide feedback.

We are unable to locate your account as we only have view of your names and email address.

The ID number is further requested to ensure that we are in communication with the account holder.

Thanks,The Wonga Team
DM
Dikeledi M's update23 Jan 2026, 18:30
Reviewer Update
The information has still not been updated on most of the credit bureaus. I have sent an email to the Wonga team requesting a paid-up letter so that I can submit it for correction, however I have not received any response to date.
I am extremely disappointed with the level of service I am receiving from Wonga. This ongoing issue is having a significant negative impact on my life.