jM
joh M
1 reviews | Active since Jun 2009
24 May 2021, 08:33
Failing to update my Account
My account was debited on the 30th of April, I sent the statement as well as a proof of payment but I still get messages saying my account is in arrears.
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Replies (1)
Wonga's replyOfficial
24 May 2021, 08:53Hi Mmatsholo,
We humbly apologize for any inconvenience caused.
We have received your bank statement and have attached
it to your Wonga account.
We have escalated your details to our finance team to have your
payment manually allocated.
We are investigating why your Debi check payment was not
automatically allocated to your Wonga account.
We will email you a paid up letter once your account updates.
We will have your details updated at the credit bureau once your
payment has been allocated.
Thank you for your patience
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have received your bank statement and have attached
it to your Wonga account.
We have escalated your details to our finance team to have your
payment manually allocated.
We are investigating why your Debi check payment was not
automatically allocated to your Wonga account.
We will email you a paid up letter once your account updates.
We will have your details updated at the credit bureau once your
payment has been allocated.
Thank you for your patience
The Wonga Team.
Wonga's reply24 May 2021, 08:53
Official
Hi Mmatsholo,
We humbly apologize for any inconvenience caused.
We have received your bank statement and have attached
it to your Wonga account.
We have escalated your details to our finance team to have your
payment manually allocated.
We are investigating why your Debi check payment was not
automatically allocated to your Wonga account.
We will email you a paid up letter once your account updates.
We will have your details updated at the credit bureau once your
payment has been allocated.
Thank you for your patience
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have received your bank statement and have attached
it to your Wonga account.
We have escalated your details to our finance team to have your
payment manually allocated.
We are investigating why your Debi check payment was not
automatically allocated to your Wonga account.
We will email you a paid up letter once your account updates.
We will have your details updated at the credit bureau once your
payment has been allocated.
Thank you for your patience
The Wonga Team.