NZ
Nozinyanga Z
1 reviews | Active since Aug 2022
30 Aug 2022, 11:50
Extremely poor service from this company
Good day All, Am requesting help please I have a loan with Wonga 2021 it was paid and finished. Wonga did not update my profile on ITC. I have app**** my child a school and I was told that my child is not going to be accepted at the school of this account. I was asked to resend my ITC report again which I did. If did not get back to the school with a clear picture then my child is not going to be accepted. I giving a chance up to 1st of September. It almost a month. People need to be aware of this and check after finishing a loan with Wonga they ITC profile.
Helpful (0)
Replies (7)0
Replies (7)NZ
Nozinyanga Z's updateReviewer Update
30 Aug 2022, 12:14Yes am allowing it can share. Poor service at WONGA my child is not going to be accepted. I received a call just now from Wonga a lady told me there nothing that they can do from they side they have asked the Trans union to update now which will take 14 days. I request them to send me a letter. Poor poor service
NZ
Nozinyanga Z's update30 Aug 2022, 12:14
Reviewer Update
Yes am allowing it can share. Poor service at WONGA my child is not going to be accepted. I received a call just now from Wonga a lady told me there nothing that they can do from they side they have asked the Trans union to update now which will take 14 days. I request them to send me a letter. Poor poor service
Wonga's replyOfficial
30 Aug 2022, 13:49Hi Nozinyanga,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback..
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback..
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Aug 2022, 13:49
Official
Hi Nozinyanga,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback..
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback..
Thank you for your patience.
The Wonga Team.
NZ
Nozinyanga Z's updateReviewer Update
30 Aug 2022, 14:01My ID number is ***. I have just sent an email again now .where the lady promised to sent me a letter that I can take to school instead she sent me an email and at the school they I waiting for me at 14h30. Worse part my child is not like I can afford school is not going to be taken because of Wonga did not updated my itc. School I can come and discuss with the with the letter reflect that my query will be resolved with 14 to 17 and I already waited for 9 days am struggling even to get that letter. This is so sad to me. Am really getting poor service.
Or another option is she doesn't get a school from next I will be bringing my child to that office because government registration is closed for Grade 1.
Or another option is she doesn't get a school from next I will be bringing my child to that office because government registration is closed for Grade 1.
NZ
Nozinyanga Z's update30 Aug 2022, 14:01
Reviewer Update
My ID number is ***. I have just sent an email again now .where the lady promised to sent me a letter that I can take to school instead she sent me an email and at the school they I waiting for me at 14h30. Worse part my child is not like I can afford school is not going to be taken because of Wonga did not updated my itc. School I can come and discuss with the with the letter reflect that my query will be resolved with 14 to 17 and I already waited for 9 days am struggling even to get that letter. This is so sad to me. Am really getting poor service.
Or another option is she doesn't get a school from next I will be bringing my child to that office because government registration is closed for Grade 1.
Or another option is she doesn't get a school from next I will be bringing my child to that office because government registration is closed for Grade 1.
Wonga's replyOfficial
31 Aug 2022, 07:51Hi Nozinyanga,
Thank you for your response.
As per our telephonic conversation,
we've advised that an urgent update was requested.
A paid up letter was also provided to you which stipulates that your loan has been paid in full.
We have escalated your account to our update specialist and have marked your complaint and
ITC update as urgent.
Please allow the turn around time for the credit report to be updated.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we've advised that an urgent update was requested.
A paid up letter was also provided to you which stipulates that your loan has been paid in full.
We have escalated your account to our update specialist and have marked your complaint and
ITC update as urgent.
Please allow the turn around time for the credit report to be updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply31 Aug 2022, 07:51
Official
Hi Nozinyanga,
Thank you for your response.
As per our telephonic conversation,
we've advised that an urgent update was requested.
A paid up letter was also provided to you which stipulates that your loan has been paid in full.
We have escalated your account to our update specialist and have marked your complaint and
ITC update as urgent.
Please allow the turn around time for the credit report to be updated.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we've advised that an urgent update was requested.
A paid up letter was also provided to you which stipulates that your loan has been paid in full.
We have escalated your account to our update specialist and have marked your complaint and
ITC update as urgent.
Please allow the turn around time for the credit report to be updated.
Thank you for your patience.
The Wonga Team.
NZ
Nozinyanga Z's updateReviewer Update
31 Aug 2022, 10:26Thank you for your reply. I will wait as per Wonga confirmation 14 to 17 work day while this was supposed to be done last year. This is a note that when we have loan with Wonga that after you finished paying you still need to check with ITC company to check otherwise you will find your self in my position. It also take long to be removed. I am extremely disappointed by Wonga service. I don't think I will ever ever have loan with this company. My experience solving my problem which was supposed to be updated in 2021 upto now they didt do it .I have to wait my Child maybe won't have a space for next year because of this company because the check affordability worse part is says am behind with 3 months payments that is worse. I will await but need to check your status with ITC company otherwise you applications will keep on decline while Wonga don't do what they supposed to do after paying your loan. Service was extremely poor poor
NZ
Nozinyanga Z's update31 Aug 2022, 10:26
Reviewer Update
Thank you for your reply. I will wait as per Wonga confirmation 14 to 17 work day while this was supposed to be done last year. This is a note that when we have loan with Wonga that after you finished paying you still need to check with ITC company to check otherwise you will find your self in my position. It also take long to be removed. I am extremely disappointed by Wonga service. I don't think I will ever ever have loan with this company. My experience solving my problem which was supposed to be updated in 2021 upto now they didt do it .I have to wait my Child maybe won't have a space for next year because of this company because the check affordability worse part is says am behind with 3 months payments that is worse. I will await but need to check your status with ITC company otherwise you applications will keep on decline while Wonga don't do what they supposed to do after paying your loan. Service was extremely poor poor
Wonga's replyOfficial
01 Sept 2022, 10:11Hi Nozinyanga,
Thank you for your response.
We understand your frustration and we apologize for all the inconvenience caused.
We can confirm that we have marked the update request as urgent and we have re-escalated
your account to all credit bureaus to have your ITC profile updated as soon as possible.
Unfortunately, the credit bureaus has a turn around time of 14-17 working and we have notified them
that you were negatively impacted.
We will feed back to you once we receive confirmation that the update has been actioned.
Thank you for your patience.
The Wonga Team
Thank you for your response.
We understand your frustration and we apologize for all the inconvenience caused.
We can confirm that we have marked the update request as urgent and we have re-escalated
your account to all credit bureaus to have your ITC profile updated as soon as possible.
Unfortunately, the credit bureaus has a turn around time of 14-17 working and we have notified them
that you were negatively impacted.
We will feed back to you once we receive confirmation that the update has been actioned.
Thank you for your patience.
The Wonga Team
Wonga's reply01 Sept 2022, 10:11
Official
Hi Nozinyanga,
Thank you for your response.
We understand your frustration and we apologize for all the inconvenience caused.
We can confirm that we have marked the update request as urgent and we have re-escalated
your account to all credit bureaus to have your ITC profile updated as soon as possible.
Unfortunately, the credit bureaus has a turn around time of 14-17 working and we have notified them
that you were negatively impacted.
We will feed back to you once we receive confirmation that the update has been actioned.
Thank you for your patience.
The Wonga Team
Thank you for your response.
We understand your frustration and we apologize for all the inconvenience caused.
We can confirm that we have marked the update request as urgent and we have re-escalated
your account to all credit bureaus to have your ITC profile updated as soon as possible.
Unfortunately, the credit bureaus has a turn around time of 14-17 working and we have notified them
that you were negatively impacted.
We will feed back to you once we receive confirmation that the update has been actioned.
Thank you for your patience.
The Wonga Team
NZ
Nozinyanga Z's updateReviewer Update
22 Sept 2022, 10:59Today is 20 days and no action. Service from this company is extremely poor finished paying your account 2021 upto now my account is still showing on ITc as missing 3 months am unable to get school for my child. I can not even app**** for car finance because of this company. My life is stand still worse part am not owning them.this was supposed to be done long ago. People need to check their status after finishing paying this company.
I can not even recommend anyone. I have waited as per Wonga request but upto now nothing.they don't have even Twitter. I was gonna send it..but am going to all social media platforms and Ombudsman as well.
How come this was not updated long ago. Still my child is temporarily taken at the school. I can not app**** for any credit it says am behind with 3 months while this was settled December 2021 its was I suppose to go through or am getting this treatment because am not Mrs...Or prof ....Dr . Am really struggling. My life is not the same again am more worried about my child because he likes that school every time is asking me about and now days he likes to be alone. Anything happens to him I will be blaming this Company Wonga.
I can not even recommend anyone. I have waited as per Wonga request but upto now nothing.they don't have even Twitter. I was gonna send it..but am going to all social media platforms and Ombudsman as well.
How come this was not updated long ago. Still my child is temporarily taken at the school. I can not app**** for any credit it says am behind with 3 months while this was settled December 2021 its was I suppose to go through or am getting this treatment because am not Mrs...Or prof ....Dr . Am really struggling. My life is not the same again am more worried about my child because he likes that school every time is asking me about and now days he likes to be alone. Anything happens to him I will be blaming this Company Wonga.
NZ
Nozinyanga Z's update22 Sept 2022, 10:59
Reviewer Update
Today is 20 days and no action. Service from this company is extremely poor finished paying your account 2021 upto now my account is still showing on ITc as missing 3 months am unable to get school for my child. I can not even app**** for car finance because of this company. My life is stand still worse part am not owning them.this was supposed to be done long ago. People need to check their status after finishing paying this company.
I can not even recommend anyone. I have waited as per Wonga request but upto now nothing.they don't have even Twitter. I was gonna send it..but am going to all social media platforms and Ombudsman as well.
How come this was not updated long ago. Still my child is temporarily taken at the school. I can not app**** for any credit it says am behind with 3 months while this was settled December 2021 its was I suppose to go through or am getting this treatment because am not Mrs...Or prof ....Dr . Am really struggling. My life is not the same again am more worried about my child because he likes that school every time is asking me about and now days he likes to be alone. Anything happens to him I will be blaming this Company Wonga.
I can not even recommend anyone. I have waited as per Wonga request but upto now nothing.they don't have even Twitter. I was gonna send it..but am going to all social media platforms and Ombudsman as well.
How come this was not updated long ago. Still my child is temporarily taken at the school. I can not app**** for any credit it says am behind with 3 months while this was settled December 2021 its was I suppose to go through or am getting this treatment because am not Mrs...Or prof ....Dr . Am really struggling. My life is not the same again am more worried about my child because he likes that school every time is asking me about and now days he likes to be alone. Anything happens to him I will be blaming this Company Wonga.