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Clive M

1 reviews | Active since Jul 2020

08 Dec 2025, 09:16

EXTREMELY POOR COMMUNICATION WITH CUSTOMERS

Can someone please call me back?

I paid the loan in full and paid collections fees, and now I still owe R173 when I checked my Wonga account.

Can someone call me back immediately before I lodge a complaint with the ombudsman THIS IS UNACCEPTABLE!!!!

0
Replies (3)
Wonga
Wonga's reply08 Dec 2025, 11:10
Official
Hi Clive,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We unfortunately could not reach your mobile number.

Please note that your payment of R520.00 made on the 6th of December to Blake & Associates has not yet been allocated to your account. All payment allocations from Blake to Wonga are completed within 24-48 hours. 

Once we have received the payment, your account balance will be updated and any refunds due to you processed.

Thanks,The Wonga Team

Best regards,

CM
Clive M's update08 Dec 2025, 11:15
Reviewer Update
Hi Wonga Team,

My phone rang once, and as I was about to answer, the call was cancelled.

Whoever tried to call me was just pretending as if they tried to call me and dropped the call.

Please do call again.

Thank you.
Wonga
Wonga's reply09 Dec 2025, 09:56
Official
Hi Clive,

Thank-you for your patience. 

Please note that a refund of R286.88 has been processed on your account, funds will reflect in your account within 12 hours.

Thanks,The Wonga Team

Best regards,