MR
Mario R
1 reviews | Active since Feb 2014
01 May 2023, 02:28
Extremely pathetic service
I had a loan with them that was for 6 months and it was settled in December already and the loan was over paied. Every month they ignore al mail that are sent to them and also when phoning them I'm not able to speal to anyone that works for the company.
The money showed in January that it was over paid and every month they still charge me for the monet that was over paid. This loan that sound have closed in March is still active and they are just *****s that ***** peoples monet.
I would reccomend rather going to another provider that has staff members that know how to read and reply to a mail or at least would be able to ping up a phone.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
01 May 2023, 08:15Hi Mario,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your account your account has been paid in full and there is a refund due to you.
Could you kindly forward your proof of payment to ***
and we'll gladly escalate your account to our finance team to have the account closed and your refund submitted.
Please respond to the email we sent you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your account your account has been paid in full and there is a refund due to you.
Could you kindly forward your proof of payment to ***
and we'll gladly escalate your account to our finance team to have the account closed and your refund submitted.
Please respond to the email we sent you.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 May 2023, 08:15
Official
Hi Mario,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your account your account has been paid in full and there is a refund due to you.
Could you kindly forward your proof of payment to ***
and we'll gladly escalate your account to our finance team to have the account closed and your refund submitted.
Please respond to the email we sent you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your account your account has been paid in full and there is a refund due to you.
Could you kindly forward your proof of payment to ***
and we'll gladly escalate your account to our finance team to have the account closed and your refund submitted.
Please respond to the email we sent you.
Thank you for your patience.
The Wonga Team.
MR
Mario R's updateReviewer Update
01 May 2023, 21:57Mails were sent on 13 March 2023 8:43, 16 Martch 2023 15:45, 31 Martch 2023 9:09, 3 April 2023 9:26 and on 1 May 2023 2:21. The proof of payment was on the first mail.
The mail addresses that were incluided in the mails were customercare and collections. How is it that in 2 departments you have people that are not able to read mails or know how to reply to mails?
I have nod had a reply on any of those mails to date.
I phoned in multiple times and nobody answerd the phones
The mail addresses that were incluided in the mails were customercare and collections. How is it that in 2 departments you have people that are not able to read mails or know how to reply to mails?
I have nod had a reply on any of those mails to date.
I phoned in multiple times and nobody answerd the phones
MR
Mario R's update01 May 2023, 21:57
Reviewer Update
Mails were sent on 13 March 2023 8:43, 16 Martch 2023 15:45, 31 Martch 2023 9:09, 3 April 2023 9:26 and on 1 May 2023 2:21. The proof of payment was on the first mail.
The mail addresses that were incluided in the mails were customercare and collections. How is it that in 2 departments you have people that are not able to read mails or know how to reply to mails?
I have nod had a reply on any of those mails to date.
I phoned in multiple times and nobody answerd the phones
The mail addresses that were incluided in the mails were customercare and collections. How is it that in 2 departments you have people that are not able to read mails or know how to reply to mails?
I have nod had a reply on any of those mails to date.
I phoned in multiple times and nobody answerd the phones
Wonga's replyOfficial
02 May 2023, 07:49Hi Mario,
Once again, we humbly apologize for the inconvenience caused.
We can confirm that your account has been escalated to our finance team
to have the refund processed and the account closed.
Please allow 24-48 working hours.
A paid up letter has been forward to you and
we have notified all credit bureaus.
Kind regards.
The Wonga Team.
Once again, we humbly apologize for the inconvenience caused.
We can confirm that your account has been escalated to our finance team
to have the refund processed and the account closed.
Please allow 24-48 working hours.
A paid up letter has been forward to you and
we have notified all credit bureaus.
Kind regards.
The Wonga Team.
Wonga's reply02 May 2023, 07:49
Official
Hi Mario,
Once again, we humbly apologize for the inconvenience caused.
We can confirm that your account has been escalated to our finance team
to have the refund processed and the account closed.
Please allow 24-48 working hours.
A paid up letter has been forward to you and
we have notified all credit bureaus.
Kind regards.
The Wonga Team.
Once again, we humbly apologize for the inconvenience caused.
We can confirm that your account has been escalated to our finance team
to have the refund processed and the account closed.
Please allow 24-48 working hours.
A paid up letter has been forward to you and
we have notified all credit bureaus.
Kind regards.
The Wonga Team.