Extremely disappointed with Wonga

My experience with Wonga has been nothing short of disappointing and frustrating. In December, I app**** for a 3 months loan, which I diligently paid off by February. However, despite clearing the debt, the loan still reflects as unpaid and in arrears on my credit report even up to this day, which is now negatively affecting my credit record.

In an attempt to resolve this issue, I reached out to their contact center to request a paid-up letter urgently. Unfortunately, the assistance I received was not even helpful. I really wish they could start taking their customers seriously.