NM
Ntombie M
1 reviews | Active since Aug 2024
01 Mar 2025, 15:13
Extra debit
Very disgruntled, was told i qualify for 50% discount and have to pay 1923 to settle my account, and yet you debited extra 959.32 ,when i email you guys i get no response
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
03 Mar 2025, 09:47Hi Ntombie, Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us as we investigate the matter further, we will provide feedback soonest.
Thanks
The Wonga Team.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us as we investigate the matter further, we will provide feedback soonest.
Thanks
The Wonga Team.
Wonga's reply03 Mar 2025, 09:47
Official
Hi Ntombie, Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us as we investigate the matter further, we will provide feedback soonest.
Thanks
The Wonga Team.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us as we investigate the matter further, we will provide feedback soonest.
Thanks
The Wonga Team.
NM
Ntombie M's updateReviewer Update
03 Mar 2025, 19:39I have been waiting for your feedback,since you said your investigating
NM
Ntombie M's update03 Mar 2025, 19:39
Reviewer Update
I have been waiting for your feedback,since you said your investigating
Wonga's replyOfficial
05 Mar 2025, 08:58Thank-you for your patience while we investigated
Our records show that you were offered a discounted settlement of R1908.00 for the month of February.
We did not receive a payment from you in the month of February and therefore the discount offered is no longer valid.
If you were offered a settlement with different terms than what we have, please provide us with a settlement quote that was given to you so we may investigate further.
Thanks
The Wonga Team.
Our records show that you were offered a discounted settlement of R1908.00 for the month of February.
We did not receive a payment from you in the month of February and therefore the discount offered is no longer valid.
If you were offered a settlement with different terms than what we have, please provide us with a settlement quote that was given to you so we may investigate further.
Thanks
The Wonga Team.
Wonga's reply05 Mar 2025, 08:58
Official
Thank-you for your patience while we investigated
Our records show that you were offered a discounted settlement of R1908.00 for the month of February.
We did not receive a payment from you in the month of February and therefore the discount offered is no longer valid.
If you were offered a settlement with different terms than what we have, please provide us with a settlement quote that was given to you so we may investigate further.
Thanks
The Wonga Team.
Our records show that you were offered a discounted settlement of R1908.00 for the month of February.
We did not receive a payment from you in the month of February and therefore the discount offered is no longer valid.
If you were offered a settlement with different terms than what we have, please provide us with a settlement quote that was given to you so we may investigate further.
Thanks
The Wonga Team.